Senior Analyst Relations Manager

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October 30

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Omilia - Conversational Intelligence

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Artificial Intelligence • eCommerce • Customer Service

Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.

201 - 500 employees

Founded 2002

🤖 Artificial Intelligence

🛍️ eCommerce

📋 Description

• Execute the annual Analyst Relations strategy and plan: mapping which analysts and firms to target; timing of inquiries and briefings, research submissions, etc., aligned with Omilia’s business strategy, product vision and roadmap, and go-to-market strategy. • Lead and coordinate all analyst touchpoints: briefings (internal spokespeople), all inquiry types, RFI responses, advisory sessions (where applicable) and client references. • Build and maintain relationships with key analysts: with regular briefings and inquiries, to provide product updates, ensure they are informed of company direction, successes, differentiators etc. • Understand and keep up to date with upcoming research, reports, market studies (for example Gartner Magic Quadrants, Hype Cycles) etc and map out when to expect invitations to, and deadlines for, RFIs and research we could influence. Ensure Omilia is positioned to for Magic Quadrants, Waves, and MarketScapes relevant to Conversational AI, Agentic AI, Voice Biometrics and Anti-Fraud. • Manage internal alignment: ensure executives and product teams are ready for analyst engagements; manage prep, Q&A, workshop sessions for RFIs, briefing decks, narratives, and proof points. • Monitor and track analyst coverage and reports, quotes and references to Omilia: sentiment, market positioning, track competitor mentions, ensure that mis-representations are corrected or proactively addressed and report to leadership on plan and status. • Measure and report AR program impact to internal stakeholders: establish metrics, dashboards; show the return on analyst engagement (e.g. influence on sales cycles, inclusion in reports, visibility, reputation).

🎯 Requirements

• Proven experience (5-8+ years+) in Analyst Relations, especially in a scale up/growth environment in technology / AI / SaaS / conversational AI or related domains is strongly preferred. • Proven track record of direct, hands-on experience working with Gartner, Forrester, IDC. • Deep understanding of how analysts evaluate vendors: methodology, criteria, timelines, how to address RFIs and how to provide input. • Strong strategic thinking: ability to translate business objectives into analyst strategy; to spot opportunities (e.g. upcoming reports) and threats (how analysts see competition). • Strong network or ability to build relationships with senior analysts; understanding of what analysts need: data, customers, benchmarks, competitor insight etc. • Comfortable with ambiguity and able to work cross-functionally: with product management, product marketing, marketing, sales, sometimes R&D, customer success, to achieve goals and meet aggressive deadlines. • Excellent project management skills: managing multiple parallel engagements, deadlines, internal stakeholders; rigorous in follow-ups and prep work. • Experience with metrics & reporting: measuring AR impact, leaning into data (analyst citations, sentiment, inclusion in reports, share of voice, etc). • Preferably experienced in/shrives in environments that have less defined processes rather than established corporate settings, and comfortable needing to regularly adjust to past paced decisions and changes, as you will need to build some parts of the AR program

🏖️ Benefits

• Fixed compensation; • Long-term employment with the working days vacation; • Development in professional growth (courses, training, etc); • Being part of successful cutting-edge technology products that are making a global impact in the service industry; • Proficient and fun-to-work-with colleagues; • Apple gear.