Associate, Commercial SBC

Job not on LinkedIn

🕒 September 18

🇺🇸 United States – Remote

💵 $50k - $66k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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International Luxury Hotel Association

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

🤝 B2B

✈️ Travel

🏨 Hospitality

B2B • Travel • Hospitality

International Luxury Hotel Association is a global organization that serves the luxury hotel sector by promoting best practices, sustainability, and innovation in hospitality. It provides resources, networking opportunities, and educational programs to elevate the standard of luxury hospitality worldwide, fostering collaboration among industry stakeholders and encouraging a commitment to excellence.

📋 Description

• Provide quality collection and property surveillance activities for commercial real estate loans • Support Portfolio Managers with borrower research requests, covenant monitoring, and delinquency resolution • Serve as the initial point of contact for incoming calls related to the commercial loan portfolio • Participate in outgoing call campaigns for delinquency resolution, document collection, and property surveillance • Contact delinquent borrowers, assist with repayment options, conduct financial interviews, and document delinquency reasons • Inquire about impacts from FEMA-declared disasters • Support surveillance activities including tax, insurance, escrow analysis, suspense monitoring, and task management • Identify and escalate significant property issues to the Portfolio Manager • Respond to borrower inquiries regarding payments, billing, escrow, reserves, insurance documentation, and taxes • Review loan documents, servicing records, and account history to determine servicing requirements and resolve issues • Process routine servicing transactions and account maintenance, including ACH updates, contact changes, and billing statement requests • Coordinate with internal departments to resolve servicing matters • Maintain accurate loan information and servicing records in applicable systems • Monitor receipt of insurance certificates, tax documentation, and borrower correspondence • Identify operational issues and escalate complex matters to appropriate team members or management • Work within a phone queue system and proactively complete assignments from daily reports • Adhere to investor servicing guidelines and internal policies and procedures • Report to a Team Lead as an individual contributor

🎯 Requirements

• College degree preferred • Experience working in a call center or other high-volume customer-facing position • Knowledge of Word, Excel, Outlook, CoPilot, and other information-processing programs • Ability to perform complex calculations using calculators and systems • Ability to reason and exercise sound judgment • Ability to handle sensitive and confidential information appropriately • Outstanding verbal, written, and listening communication skills • Strong customer service, professional relationship-building, and conflict-resolution skills • Self-motivated and able to work independently • Ability to handle large volumes of data effectively • Ability to prioritize multiple simultaneous incoming requests • Must pass the Company's background screening process before employment • May be required to pass client-specific background checks or applicable Federal/State licensing requirements • Bilingual English and Spanish is a plus

🏖️ Benefits

• Quarterly performance-based bonus eligibility • Medical, dental, and vision coverage • Up to 3% 401(k) contribution match • Generous paid time off • Company-paid life, accident, and disability coverage • Mental, physical, and financial wellness programs • Disability or special-needs accommodation