Senior Manager, Cyber Security Advisory

🕒 Yesterday

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

👮‍♂️ Cybersecurity / Security Engineer

👻 Ghost score 10%

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• Open for 1 day.
• Jobs at this company usually fill in 42 days.
• No salary listed.

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Ontinue

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Ontinue is a cybersecurity company that specializes in providing managed detection and response (MDR) services. Their AI-powered ION MXDR platform, combined with a 24/7 cyber defense center, delivers comprehensive security solutions tailored to individual organizational needs. Ontinue offers additional services such as managed vulnerability mitigation, IoT security, and incident response. They are particularly known for their expertise with Microsoft security solutions, offering consulting services to help clients maximize their Microsoft security capabilities. Ontinue serves multiple industries including financial services, healthcare, and high tech, and prides itself on its proactive, tailored, and transparent security approach.

📋 Description

• Lead, coach, and develop a team of Cyber Security Advisors • Provide feedback, performance management, mentoring, and career development support • Ensure customers receive proactive, strategic security guidance aligned with business priorities and risk profiles • Act as a senior escalation point for complex customer issues, advisory concerns, and service delivery challenges • Support executive business reviews, customer health discussions, renewal planning, and strategic account engagements • Partner with Customer Success leaders to drive customer satisfaction, retention, adoption, and long-term value realization • Manage team capacity, workload balance, customer coverage, and prioritization across the advisory portfolio • Drive consistent use of advisory methodologies, engagement standards, documentation practices, and reporting expectations • Monitor customer health indicators, service delivery trends, risks, and operational metrics to identify improvement opportunities • Support process improvements that increase team effectiveness, scalability, and customer impact • Guide advisors on complex security challenges, threat detection strategies, incident response considerations, and security operations maturity • Maintain knowledge of emerging cyber threats, attacker tactics, security best practices, and managed security service delivery • Promote adoption and optimization of Microsoft security technologies • Contribute to advisory playbooks, reusable customer guidance, best practices, and service improvement initiatives • Partner with Sales, Customer Success, Security Operations, Product, and Engineering to resolve customer needs and improve service delivery • Share customer feedback, recurring themes, risks, and product or service improvement opportunities with leadership • Support account planning, expansion discussions, and renewal readiness

🎯 Requirements

• 8+ years of experience in cyber security, including advisory, consulting, security operations, incident response, or managed security services • 3+ years of people leadership experience leading technical, advisory, consulting, or customer-facing security professionals • Demonstrated ability to coach teams, manage performance, develop talent, and drive accountability • Strong customer-facing skills with experience managing escalations, executive conversations, and strategic customer engagements • Solid understanding of security operations, threat detection, incident response, threat hunting, risk management, and security frameworks • Excellent communication, prioritization, stakeholder management, and problem-solving skills • Experience using operational metrics, customer health data, and service delivery insights to improve team performance and customer outcomes • Strong knowledge of Microsoft Sentinel, Microsoft Defender Suite, Microsoft Entra ID, Azure Security services, and Kusto Query Language (KQL) • Understanding of managed detection and response, threat detection engineering, incident response workflows, SIEM/SOAR concepts, and endpoint, identity, and cloud security • Ability to translate technical security concepts into clear business recommendations • Nice to have: CISSP, CISM, GIAC, Microsoft Security, or similar certifications • Nice to have: experience in security advisory, consulting, customer success, or managed security services environments • Nice to have: experience supporting enterprise and mid-market customers across complex security environments • Nice to have: knowledge of governance, risk, and compliance frameworks • Nice to have: scripting or automation experience using PowerShell, Python, or similar technologies

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