Market & Service Development Director

🔥 7 hours ago

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OnTrac

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1986

📦 Logistics

🚗 Transport

🛍️ eCommerce

Logistics • Transport • eCommerce

OnTrac is a regional parcel delivery and logistics company operating an alternative carrier network focused on e-commerce and residential delivery across the United States. It provides 7-day/week ground services (OnTrac Ground, Ground Essentials), an upcoming coast-to-coast 2–3 day OnTrac Express service, and custom logistics solutions for B2B and critical deliveries (including healthcare/pharma and aircraft-on-ground repair). OnTrac also runs partner programs (FasTrac), supports independent drivers and regional service providers, and emphasizes faster, lower-cost ground delivery options for retailers and DTC brands along with community impact initiatives.

📋 Description

• Lead direct conversations with customers, prospective customers, and strategic partners to identify unmet needs, evolving expectations, adoption barriers, and demand areas • Assess customer and market appetite for new capabilities, service changes, commercial programs, and experience improvements • Synthesize market, customer, field, and partner feedback to identify commercial value and represent needs in service evolution and go-to-market planning • Define target segments, business impact, and priorities for proposed offerings or service changes • Develop business cases covering market rationale, demand signals, commercial implications, internal requirements, launch complexity, and strategic fit • Work across Operations, IT, Pricing, Legal, and customer-facing teams to identify capability requirements, process implications, policy considerations, and risks • Shape market-facing logic, positioning, and competitive framing for new offerings and material service changes • Set high-level go-to-market direction for approved initiatives and ensure offerings are understandable, sellable, supportable, and adoptable • Translate market and business-case work into roadmap recommendations covering priorities, sequencing, dependencies, and expected value • Partner with the Senior GTM Program Manager on execution plans, launch discipline, and progress visibility • Lead cross-functional alignment and prepare executive-ready recommendations and reporting on progress, issues, dependencies, launch risk, and escalations

🎯 Requirements

• Bachelor’s degree or equivalent experience • 8–12 years of experience in ecommerce logistics, parcel, last mile, transportation, or related market-facing roles • Experience in service development, commercial strategy, product marketing, business development, or GTM leadership • Demonstrated experience working across Commercial, Operations, IT, Pricing/Finance, and customer-facing teams to evaluate or launch complex offerings, service changes, or strategic programs • Strong experience developing business cases, market rationales, positioning, and executive recommendations • Ability to work directly with large customers, strategic partners, and senior external stakeholders to assess needs and inform roadmap direction • Experience in U.S. ecommerce parcel delivery, last-mile logistics, or related services/technologies preferred • Ability to travel occasionally as needed (<20%) • Excellent executive communication skills, including presentations, decision memos, issue summaries, and progress reporting • Strong judgment in prioritization, opportunity assessment, positioning, and balancing customer demand against internal feasibility • Ability to translate fragmented or ambiguous inputs into clear recommendations, priorities, sequencing, dependencies, and expected business value

🏖️ Benefits

• Medical, Dental, and Vision insurance • HSA and FSA options • Life and Disability coverage (basic and voluntary) • Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance • Competitive benefits and 401(k) with company match • Referral Bonus Program - Up to $500 per referral! • Paid Time Off including Holiday pay • Employee Assistance Program • Safe and clean work environment