Customer Service Representative

🕒 August 24

🇺🇸 United States – Remote

💵 $19 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OPENLANE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏪 Marketplace

🤝 B2B

💰 $10M Venture Round - OPENLANE on 2008-12

Automotive • Marketplace • B2B

OPENLANE is a company that builds and operates digital wholesale marketplaces and end-to-end services for used vehicles. It operates national and regional marketplaces across the US, Canada and Europe, provides technology platforms (auction simulcast, remarketing, inventory/inspection and vehicle data/pricing tools), and offers finance and ancillary services (floorplan/inventory financing, shipping, recovery and title/remarketing services) targeted primarily at dealers, lenders and commercial vehicle customers. The company positions itself as a B2B wholesale automotive marketplace and service provider.

📋 Description

• Assist customers with website-related issues, including passwords, account permissions, user training, troubleshooting, and identifying issues with mobile apps and online data • Document issues in the ticketing system, problem-solve with other departments, and correct information in the system • Identify customer needs, issues, and perceptions • Recognize, document, and communicate trends in customer calls • Gather information from various sources to build customer resolutions • Create accurate and concise case notes regarding customer interactions • Follow up with customers regarding issue-resolution status or other information • Answer inbound calls, emails, and chats • Collaborate with all departments; the role has no direct reports • Ensure company policies, procedures, and applicable state and federal laws are followed

🎯 Requirements

• High School Diploma or GED required; some college preferred • Three years of customer service or call center experience required • General automotive knowledge required • Ability to work independently, efficiently and meet all internal and external time commitments • Excellent interpersonal skills with proven ability to influence, defuse, reconcile, and remedy customer issues (conflict resolution) to create a win-win solution • General knowledge of a Technical Support Ticket System and how to submit a trouble ticket on behalf of a customer • Repossession systems/automotive experience preferred • Salesforce experience preferred • Ability to work an 8-hour shift between 8:00am and 8:00pm EST

🏖️ Benefits

• Competitive pay • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement