Director of Cloud Engineering

🕒 October 21

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

☁️ Cloud Engineer

👻 Ghost score 11%

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $15M Series A - OpenLoop Health on 2023-03

Consulting • Legal • Logistics

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Define the multi-year roadmap for OpenLoop's AWS-focused cloud platform, including account structure, networking, compute, data, and disaster recovery • Make final decisions on platform standards and technology trade-offs • Hire, develop, and lead cloud and infrastructure engineers and managers • Set expectations, develop technical leaders, and build a culture of ownership and operational rigor • Drive infrastructure as code, CI/CD, and self-service tooling using Terraform or equivalent • Partner with Security and Compliance to embed HIPAA, SOC 2, and HITRUST controls into the platform • Establish identity and access, encryption, logging, audit readiness, and vulnerability management practices • Set SLOs, monitoring, and incident response standards with SRE • Own capacity planning, resilience, and backup/recovery for systems supporting patient care • Own cloud spend visibility and optimization, including forecasting, tagging, and accountability • Translate infrastructure constraints into clear options for Product, Engineering, Security, and Finance leaders • Support platform needs across OpenLoop and its subsidiaries

🎯 Requirements

• 10+ years in infrastructure, cloud, or platform engineering • 4+ years leading engineering teams; experience leading managers of managers preferred • Deep, hands-on experience architecting and operating production workloads in AWS • Experience with GCP or Azure is a plus • Strong command of infrastructure as code, particularly Terraform • Experience with containers and orchestration, including Docker, Kubernetes/EKS, and ECS • Experience with CI/CD • Proven track record of improving reliability, security posture, and cloud cost efficiency at scale • Experience operating in regulated environments such as HIPAA, SOC 2, HITRUST, PCI, or similar • Clear communication skills and ability to influence executives and engineers • Healthcare or health tech experience, including systems handling PHI, preferred • Experience leading cloud migrations, account/landing-zone redesigns, or platform consolidation after acquisitions, preferred • Familiarity with AI/ML infrastructure, including GPU workloads, model hosting, and data pipelines, preferred • AWS Professional-level certifications or equivalent, preferred

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance • Pet insurance • Remote flexibility • High ownership of the cloud platform • Opportunity to build the cloud engineering organization and culture

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