Order Fulfillment Specialist

🕒 September 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $15M Series A - OpenLoop Health on 2023-03

Consulting • Legal • Logistics

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Own end-to-end accountability for order flow from order placement through pharmacy receipt, shipment, and patient delivery • Own and reduce the order exception queue by diagnosing root causes across licensing, provider-state coverage, system/API, and address-validation failures • Replace manual order reconciliation, spreadsheet exchanges, and note capture with standardized, documented, scalable workflows • Define and own processes for carrier delivery exceptions, including delays, returns to sender, and cold-chain temperature excursions requiring replacement • Partner with Product and Engineering to specify, prioritize, and validate tooling for order triage, status visibility, and exception handling • Drive cross-functional resolution with Licensing & Credentialing, Product/Engineering, and pharmacy partners • Establish recurring cadences and handoffs to prevent issue recurrence • Build metrics, runbooks, and reporting to make fulfillment quality visible and accountable as volume scales • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree or equivalent experience • 5+ years in fulfillment, logistics, or operations • Demonstrated ownership of end-to-end process design, not just execution within an existing process • Track record of diagnosing where work gets stuck and building the process or tooling that unsticks it at scale • Experience partnering with Product/Engineering to translate operational problems into tooling requirements • Strong cross-functional influence and ability to drive urgency and accountability across teams • High attention to detail • Comfort working in order management, tracking, and ticketing systems • Healthcare, pharmacy, or other regulated-operations experience preferred • Cold-chain, perishable, or time-sensitive shipping experience preferred • E-commerce, 3PL, or last-mile delivery operations background preferred • Experience with process automation or workflow tooling implementations preferred

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance • Pet insurance