Openprovider
eCommerce
Openprovider is a domain registrar with over 20 years of experience, specializing in simplifying and securing the domain operations of web hosters, marketing agencies, domain investors, and other resellers. The company offers domain registration and management services under a membership model, providing access to more than 2,000 top-level domains with fixed pricing and additional security services. Openprovider's offerings are enhanced by ISO 27001 certification, ensuring outstanding data protection, and their strong API integrations allow for streamlined domain management and automation. Members can enjoy cost-price domain transactions, exclusive deals on services such as SSL certificates and premium DNS, and a centralized dashboard for managing domains and services.
51 - 200 employees
Founded 2004
🛍️ eCommerce
Junior 2nd Line Support Engineer – Shifts including nights & weekends
November 17
Openprovider
eCommerce
Openprovider is a domain registrar with over 20 years of experience, specializing in simplifying and securing the domain operations of web hosters, marketing agencies, domain investors, and other resellers. The company offers domain registration and management services under a membership model, providing access to more than 2,000 top-level domains with fixed pricing and additional security services. Openprovider's offerings are enhanced by ISO 27001 certification, ensuring outstanding data protection, and their strong API integrations allow for streamlined domain management and automation. Members can enjoy cost-price domain transactions, exclusive deals on services such as SSL certificates and premium DNS, and a centralized dashboard for managing domains and services.
51 - 200 employees
Founded 2004
🛍️ eCommerce
📋 Description
• Work in rotational shifts to provide 24/7 support to customers • Work with issues too technical for the 1st line • Solve issues too simple for the Dev team • Investigate, assess, describe, prioritise and systematise issues for further escalation • Reduce manual work by creating automation scripts/SQL queries/Support tools • Technical ownership of Admin control panel • Document solutions and workarounds in Confluence/KB • Educate 1st line on issues they can solve themselves • Improve support workflow by introducing new and improving existing processes and methodologies • Process tasks created by other departments in the 2nd Line JIRA board • Escalate critical and complicated issues to senior 2nd Line Team • Monitor and process failed RATs (Renewal As Transfer) • Manage 1st line’s expectations in regard to escalated issues • Assess, process, and relay 1st line’s pains and struggles to the Dev team, translating the impact accurately • Filter information received from the 1st line and translate only the necessary to the Dev team • Translate information from the Dev team to the 1st line in a clear, timely, and comprehensive manner
🎯 Requirements
• Bachelor’s degree in Computer Science, Information Technology, or a related IT field • Advanced written and spoken English • Basic DNS knowledge • Basic Linux proficiency • Linux certification (Eg: RedHat, Linux Foundation) • Basic MySQL proficiency • Basic knowledge of mail, scripting and logs
🏖️ Benefits
• Paid time off and sick leaves • Work schedule: 5 days/week, 8 hours/day • Shift Rotation: work on a rotational schedule, including night shifts, weekends, and holidays, to ensure 24/7 global support coverage • Job training: first 2 months will be a training period (in a daytime) before going into shifts • International team and regular online and offline events to stay connected • Internal workshops, and knowledge-sharing sessions • Quarterly review and annual salary review
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