Customer Engineer

🕒 August 7

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OpenRouter

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

OpenRouter is a platform providing a unified interface for interacting with various large language models (LLMs). It focuses on delivering better prices and uptime without the need for subscriptions. The platform supports multiple AI tasks and showcases models like Mistral Small 3 and DeepSeek R1 Distill Qwen 32B, which are designed for fast performance and high accuracy. OpenRouter also features gaming and coding tools that enhance usability across different sectors such as marketing, finance, and education.

📋 Description

• Lead technical discovery calls to understand prospects’ AI/ML architecture, use cases, and requirements • Develop expertise in OpenRouter’s products and solutions and apply them to business problems • Assess technical fit, including API integration, model requirements, data residency, and compliance • Design and deliver customized product demonstrations • Create demos and manage proof-of-concept environments • Partner with account executives from discovery through close • Respond to customer proposals and technical questions • Present at customer meetings, QBRs, and executive briefings • Address technical objections and competitive positioning • Support contract negotiations on technical terms, SLAs, and implementation timelines • Provide Product and Engineering feedback on feature requests, competitive gaps, and market requirements • Contribute to product roadmap prioritization based on customer needs • Stay current on AI/ML trends and the competitive landscape

🎯 Requirements

• 5+ years as a Sales Engineer, Customer Engineer, Solutions Engineer, or Solutions Architect in B2B SaaS, API, or infrastructure platforms • Strong technical background with hands-on experience in software development, APIs, or cloud infrastructure • Excellent presentation skills and ability to explain complex technical concepts to varied audiences • Strong problem-solving skills and ability to architect solutions under pressure • Customer-first mindset and genuine desire to help customers succeed • Experience in sales engineering related to AI/ML technologies, LLMs, or machine learning platforms is a plus • Work location is limited to the US • Work authorization or sponsorship status may be required for work in the US

🏖️ Benefits

• Equity offered