Account Manager – French Speaking

🕒 March 17

🇺🇸 United States – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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OpenTable

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🛍️ eCommerce

👥 B2C

☁️ SaaS

💰 $36M Series C on 2000-09

eCommerce • B2C • SaaS

OpenTable is an online restaurant reservation service that allows users to discover and book tables at restaurants across the globe. The platform offers a comprehensive list of dining options in various cities, helping diners explore popular spots and unique dining experiences. OpenTable also partners with restaurants to provide reservation management software that optimizes seating, tracks diner preferences, and offers marketing tools to improve restaurant operations. The service extends its social impact by participating in initiatives such as supporting homelessness projects through diner donations.

📋 Description

• You will lead the overall management of our most valuable business segmentation of customers • You will resolve customer cases and tasks daily • You will share data with restaurants to change behavior and drive adoption • You will enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability • Respond to restaurant partner concerns from our Customer Support and field teams • Perform presentations and training remotely to restaurant customers • You will encourage customers to think differently about their business in ways that will help both parties achieve success • You will consistently meet and exceed regular team and individual goals • You will contribute to an overall reduction in customer churn

🎯 Requirements

• Account management experience • Proven record of consultative selling and/or account management • Deep knowledge of restaurant operations • Self-motivated with tried ability to perform well under pressure and against bold goals and deadlines • Skilled at presenting new points of view to customers that reframe and challenge the way they view their business • Aptitude for capturing and using data to advise and persuade others to make business decisions • Excellent communication, listening, influencing and training skills • High-reaching, tenacious and results driven • Validated ability to work across many departments to take on problems and achieve results. • Excellent organization, documentation and time management skills • Shown success working in an unstructured and entrepreneurial environment • Experience using Salesforce of equivalent CRM solution is a plus • Bilingual - English and French • Bachelors degree and/or equivalent preferred

🏖️ Benefits

• Work from (almost) anywhere for up to 20 days per year • Focus on mental health and well-being: • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) • Paid parental leave • Generous paid vacation + time off for your birthday • Paid volunteer time • Focus on your career growth: • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups • Competitive retirement and health plans