Account Manager

November 12

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OpenTable

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eCommerce • B2C • SaaS

OpenTable is an online restaurant reservation service that allows users to discover and book tables at restaurants across the globe. The platform offers a comprehensive list of dining options in various cities, helping diners explore popular spots and unique dining experiences. OpenTable also partners with restaurants to provide reservation management software that optimizes seating, tracks diner preferences, and offers marketing tools to improve restaurant operations. The service extends its social impact by participating in initiatives such as supporting homelessness projects through diner donations.

1001 - 5000 employees

Founded 1998

🛍️ eCommerce

👥 B2C

☁️ SaaS

💰 $36M Series C on 2000-09

📋 Description

• Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants. • Assist restaurant management with configuration to optimize reservation flow • Complete detailed report templates on the installation for Technical Support staff at OpenTable • Understand customer needs and identify sales opportunities to upsell Marketing assets to restaurants. • Achieve company goals and sales objectives set quarterly. • Place OpenTable reservation links on customer restaurant websites • Track weekly meeting activity in Salesforce • Monthly meetings with Elite members • Act as an advocate for restaurant customers and resolve cross-functional issues • Act as the high-level point of contact for restaurant customer concerns • Work with the Marketing team to help design and execute restaurant specific marketing programs and drive participation in promotional programs • Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades • Educate operators about trends in the industry and offer rare insight • Lead restaurant retention rate; aid in the re-signing of customers with expired contracts

🎯 Requirements

• Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills • A good listener, capable of understanding the restaurant's business objectives. • Deep expertise in restaurant operations and management experience working in the restaurant market ● Ability to work across many departments to take on problems and achieve results • Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities • Ability to manage objections and comfortable with a consultative sales approach • Confident in the delivery of training and speaking in front of groups • Excellent social and planning skills: task prioritization, effective time management • Strong writing, presentation and interpersonal skills • Analytical and data driven approach for making and supporting business decisions • Knowledge of Google Suite, basic web design or HTML is a plus • Valid driving license and transportation (all business related travel expenses reimbursed) ● Appreciate working in an unstructured and forward-thinking environment • College degree preferred • You speak English fluently.

🏖️ Benefits

• Work from (almost) anywhere for up to 20 days per year • Focus on mental health and well-being: • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) • Paid parental leave • Generous paid vacation + time off for your birthday • Paid volunteer time • Focus on your career growth: • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups • Christmas Bonus - 30 days • 20 days of paid time off a year • 25% vacation premium • Private health, dental, and life insurance • Monthly social events and happy hours