Senior Manager, Revenue Operations – Service Automation

October 24

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OpenTable

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eCommerce • B2C • SaaS

OpenTable is an online restaurant reservation service that allows users to discover and book tables at restaurants across the globe. The platform offers a comprehensive list of dining options in various cities, helping diners explore popular spots and unique dining experiences. OpenTable also partners with restaurants to provide reservation management software that optimizes seating, tracks diner preferences, and offers marketing tools to improve restaurant operations. The service extends its social impact by participating in initiatives such as supporting homelessness projects through diner donations.

1001 - 5000 employees

Founded 1998

🛍️ eCommerce

👥 B2C

☁️ SaaS

💰 $36M Series C on 2000-09

📋 Description

• Own OpenTable’s Agentforce development roadmap and serve as a key contributor to the OpenTable-Salesforce relationship. • Independently lead high-visibility initiatives, including running discovery sessions, developing project timelines, managing testing/execution and measuring results. • Proactively communicate with stakeholders and project collaborators to ensure requirements are clearly defined. • Serve as a liaison between the Salesforce administration team, the Product & Engineering team, and the Services org, supporting enhancement prioritization efforts and translating technical language to ensure needs and next steps are easily understood. • Contribute to end user training development in collaboration with Enablement resources and cross-functional partners for roll-outs of new tools and processes. • Monitor feature/process success against pre-defined KPIs to identify opportunities for increasing adoption. • Collect feedback and handle the flow of inbound ad hoc requests from the Sales & Services team. • Own and oversee the creation of process guides, FAQs, and related materials. • Manage a team responsible for supporting a variety of Services-related programs, processes, and initiatives.

🎯 Requirements

• 5-10 years of experience in an Operations and/or Strategy role with people management responsibilities. • Advanced Excel skills, including proficiency with pivot tables and VLOOKUP. • Deep knowledge of Salesforce (Service Cloud) and Support operations systems. • Experience contributing to Salesforce solution design and building a strategic systems roadmap. • A passion for discovering and implementing cutting edge AI technologies and solutions. • Operational experience measuring and improving efficiency, utilization, scaling initiatives, etc. • Contagious enthusiasm and a willingness to take on tough projects with little direction. • Strong presentation and written/verbal communication skills, including detailing business processes, use cases, requirements, and project plans. • Excellent analytical and reporting capabilities and creative problem-solving, project coordination, and organization skills.

🏖️ Benefits

• Work from (almost) anywhere for up to 20 days per year • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) • Paid parental leave • Generous paid vacation + time off for your birthday • Paid volunteer time • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups • 20 days of paid time off • Private health and dental insurance • Life and Disability insurance