Senior Manager, Revenue Strategy & Operations

🕒 April 6

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OpenTable

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🛍️ eCommerce

👥 B2C

☁️ SaaS

💰 $36M Series C on 2000-09

eCommerce • B2C • SaaS

OpenTable is an online restaurant reservation service that allows users to discover and book tables at restaurants across the globe. The platform offers a comprehensive list of dining options in various cities, helping diners explore popular spots and unique dining experiences. OpenTable also partners with restaurants to provide reservation management software that optimizes seating, tracks diner preferences, and offers marketing tools to improve restaurant operations. The service extends its social impact by participating in initiatives such as supporting homelessness projects through diner donations.

📋 Description

• Sophisticated analytics to support global Restaurant Sales and Services and Marketing decisions • Monitor and understand the health of the teams and markets by creating helpful reporting tools that derive action items and insights • Maintain and assure data quality in dashboards and reports for internal use • Align metrics used by RSS and Marketing teams to the other departments; collaborate with other departments to find an aligned source of truth • Prepare & present data analysis for audiences ranging from field sales members to senior leadership • Call out abnormalities and trends in data to identify business opportunities and best practices • Make data-driven decisions: translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales and operations teams • Communicate upwards and to peers on project strategy, status, expectations, deadlines, and results • Collect feedback and handle flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for process and system enhancement requests; drive process optimization and training • Build and maintain financial models, forecasts, and dashboards for various business scenarios • Act on feedback from the team for process and system enhancement requests • Have a strong understanding of revenue operations: goaling, commission plans, territory management, and recognition programs and SPIFs that help enable sales strategy • Improve Salesforce.com (SFDC) processes and data

🎯 Requirements

• 8+ years of experience in an analytics role • 8+ years using data to make recommendations • Knowledge of SQL required • Experience in big data and understanding of databases • Experience in operations: sales goaling, territory management, commission plans, SPIF, etc • Must be able to speak the Salesforce.com language in order to make recommendations for processes and communicate effectively with our Business Optimization and Product teams • Advanced Excel skills required, including proficiency with pivot tables and VLOOKUP. Equivalent Google Sheets experience required • Professional experience in data analysis and ability to see beyond the numbers to drive sound decision-making • Demonstrated ability to think strategically about complex issues and make thoughtful recommendations and action plans • Operational experience in measuring and improving efficiency, utilization, scale initiatives etc. • Excellent communication and social skills; proven track record to successfully work and partner across multiple functions in an organization • High energy and contagious enthusiasm. Willing to take on tough projects and be a peer leader in order to support growth • Shown strong verbal and written communication skills; including detailing business processes, use cases, and business requirements • Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills • Self-motivated and able to perform well under pressure and against bold deadlines, with minimal oversight from management • Excellent business liaison skills. Ability to digest system complexity and articulate to business users in concise and simple language • People management experience a plus • College degree required

🏖️ Benefits

• Work from (almost) anywhere for up to 20 days per year • Focus on mental health and well-being: • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) • Paid parental leave • Generous paid vacation + time off for your birthday • Paid volunteer time • Focus on your career growth: • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups • 20 days of paid time off • Private health and dental insurance • Life and Disability insurance