Regional Customer Success Manager

Job not on LinkedIn

🕒 September 19

🏄 California – Remote

🏄 California – Remote

💵 $85k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Open Up Resources

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

📚 Education

🤝 Non-profit

💰 $10M Venture Round on 2016-09

Education • Non-profit

Open Up Resources is a non-profit K-12 curricula publisher dedicated to providing equitable learning experiences for all students. The organization offers high-quality, accessible curricula in mathematics and English language arts (ELA) for grades K-12, supplemented with digital tools and partnerships. Open Up Resources supports educators with professional learning options, a vibrant peer community, and comprehensive resources to facilitate effective teaching. Its aim is to empower educators by removing barriers to achievement and fostering equitable, high-achieving classroom environments through expert-authored, research-based materials.

📋 Description

• Grow the existing customer base • Assess and support district implementation health by evaluating use of offerings and addressing barriers • Maintain a high renewal rate through proactive account management • Conduct regular in-person visits to curriculum leaders, alongside virtual check-ins • Cultivate customer relationships and ensure customer satisfaction • Use relationship sales techniques, demonstrations, questioning, listening, and on-site visits • Present and secure renewals and expansions through the full decision-making process • Promote related professional development and support services • Advocate for customer needs internally and partner with product, implementation, and support teams • Anticipate district needs and initiate outreach ahead of renewal cycles • Maintain expert knowledge of the OUR portfolio, K-12 educational marketplace, and Open Educational Resources movement • Use promotional materials through email, social media, and presentations • Share best practices and collaborate with the new business sales team • Maintain accurate Salesforce.com records and track opportunities and customer details • Assist with monthly regional and local marketing plans • Partner with sales representatives to ensure consistency from sales through implementation

🎯 Requirements

• Minimum of 5 years experience in K-12 education, curriculum sales, education-technology sales, or related business development • Success in Math/ELA sales with demonstrated knowledge in one or both subject areas • Dedicated passion for increasing equity in the K-12 landscape • Teaching experience or district-level experience preferred • Strong negotiation and closing skills • Self-starter with strong sales initiative and persistence • Ability to manage multiple tasks and prioritize appropriately • Proven organizational skills, high attention to detail, and superior time management • Excellent interpersonal, written, and oral communication skills • Ability to work independently • Ability to work effectively with all types of people • Strong presentation skills • Command of technology applications, including presentation software, HubSpot, and Salesforce.com • Ability to build and maintain strong, trusting relationships among district and school leadership • Willingness to travel up to 30%

🏖️ Benefits

• Employer-paid healthcare • Dental insurance • Vision insurance • 401k matching • Monthly work/life integration stipends • Unlimited paid time off • Benefited, full-time, exempt position • Virtual organization / remote work environment