IT ServiceNow Administrator

🕒 September 29

🌪️ Kansas – Remote

🌪️ Kansas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 ServiceNow

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Optiv

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

Optiv Security is the cyber advisory and solutions leader, delivering strategic and technical expertise to nearly 6,000 companies across every major industry. We partner with organizations to advise, deploy and operate cybersecurity programs from strategy and managed security services to risk, integration and technology solutions. With clients at the center of our unmatched ecosystem of people, products, partners and programs, we accelerate business progress like no other company can.We manage cyber risk so you can secure your full potential.

📋 Description

• Administer, configure, maintain, and support the ServiceNow platform and core ITSM capabilities • Manage users, groups, roles, access, forms, fields, notifications, catalog items, and standard workflows • Support Incident, Request, Problem, Change, Knowledge, and Service Catalog processes • Troubleshoot platform and configuration issues and partner with technical teams on complex problems or integrations • Configure forms, tables, fields, UI policies, business rules, workflows, Flow Designer, notifications, reports, and dashboards • Support platform upgrades, patches, testing, reporting, dashboards, and routine platform health activities • Support and administer emerging ServiceNow AI capabilities, including Now Assist, Virtual Agent/chatbot functionality, and AI-driven automation • Identify opportunities to improve self-service, automate manual processes, and enhance the user experience • Maintain platform documentation and follow security, change, and governance standards • Perform other duties as assigned • Comply with all policies and standards

🎯 Requirements

• Bachelor's Degree in Computer Science, Information Technology or a related field (preferred) • Equivalent professional work experience (preferred) • 2-4 years hands-on ServiceNow administration or configuration experience • Working knowledge of ServiceNow ITSM and experience with users, groups, roles, forms, catalog items, workflows/Flow Designer, reports, and dashboards • Strong troubleshooting, analytical, organizational, communication, and problem-solving skills • Basic familiarity with ServiceNow scripting, integrations, or APIs • Familiarity with ITIL practices and enterprise IT service management environments • Ability to communicate technical concepts to technical and non-technical audiences • Ability to partner with stakeholders, understand requirements, evaluate alternatives, and reach consensus • Ability to manage multiple priorities and work independently with limited supervision • Strong attention to detail and commitment to platform stability, security, documentation, and data quality • Must be a US citizen

🏖️ Benefits

• A company committed to our inclusive value through our Employee Resource Groups • Work/life balance • Professional training resources • Creative problem-solving and the ability to tackle unique, complex projects • Volunteer Opportunities; “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities • The ability and technology necessary to productively work remotely/from home (where applicable)