Manager, AFC Program Management

🕒 August 21

🌪️ Kansas – Remote

🌪️ Kansas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Optiv

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

Optiv Security is the cyber advisory and solutions leader, delivering strategic and technical expertise to nearly 6,000 companies across every major industry. We partner with organizations to advise, deploy and operate cybersecurity programs from strategy and managed security services to risk, integration and technology solutions. With clients at the center of our unmatched ecosystem of people, products, partners and programs, we accelerate business progress like no other company can.We manage cyber risk so you can secure your full potential.

📋 Description

• Lead a team providing operational and strategic planning, fostering innovation, planning projects, and organizing and negotiating resource allocation • Work closely with clients on reporting, escalations, and overall service satisfaction • Collaborate with Managed Service leaders on organizational and Optiv advancement • Direct and drive KPI measurement and process/documentation improvement • Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions • Develop and maintain an educational environment that advances team knowledge, performance, and morale • Perform annual staff appraisals • Establish and maintain regular written and in-person communications with executives and other group heads • Ensure client onboarding projects are delivered on time, within scope, and within budget • Manage a customer-focused team responsible for service offering success and client retention • Review and report service performance against operating plans and standards with service delivery teams • Drive program/client revenue growth through cross-sell and upsell opportunities • Present monthly and quarterly service performance reports to clients and Managed Services leadership • Perform other duties as required

🎯 Requirements

• Bachelor’s degree from a four-year college or university or equivalent work experience in a related field required • 8+ years of professional services experience • 8+ years leading customer service-oriented teams • 8+ years professional experience in managed services • Experience selling professional services • Experience delivering client services • Advanced business acumen and technical savvy required • Experience with reporting platforms • Sharp analytical abilities and ability to make sound decisions quickly required • Proven ability to make decisions and perform complex problem-solving activities under pressure • Ability to read and comprehend simple instructions, short correspondence, and memos • Ability to write correspondence • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees • Strong written and verbal communication skills • Ability to clearly communicate via telephone, e-mail and written communication

🏖️ Benefits

• Employee Resource Groups • Work/life balance • Professional training resources • Volunteer Opportunities through “Optiv Chips In” • The ability and technology necessary to productively work remotely/from home (where applicable)