Customer Success Manager, CSM

🕒 May 14

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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ORBCOMM

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

📦 Logistics

💼 Consulting

🏭 Manufacturing

Logistics • Consulting • Manufacturing

ORBCOMM is a technology company specializing in the Internet of Things (IoT) solutions, providing telematics and connectivity services across various industries. With a focus on transportation, maritime, and heavy industry, ORBCOMM enables real-time visibility, monitoring, and management of assets through satellite and cellular communication. Their offerings include fleet management solutions, container tracking, and specialized services for agriculture and natural resources, aiming to enhance operational efficiency and safety for their clients.

📋 Description

• own strategic customer value management for a portfolio of VIACHAIN accounts • ensure customers clearly understand, realize, and can articulate the value they receive from ORBCOMM’s solutions • help drive growth in revenue per asset by increasing adoption of applicable ORBCOMM products and services across priority customer segments • work closely with Sales, Product, Operations, Engineering, and Customer Support Operations to strengthen customer relationships • document ROI narratives, identify value levers, and support expansion opportunities that increase annualized recurring revenue per asset • focus on customer value realization, adoption, reference readiness, revenue expansion, and strategic account health • develop a deep understanding of each customer’s current ORBCOMM solution footprint • build account specific Customer Value Profiles that clearly document how customers use ORBCOMM solutions and the operational or financial value they receive • translate product usage and customer feedback into clear ROI narratives

🎯 Requirements

• 7+ years of experience in customer success, account management, solution consulting, business operations, or strategic customer engagement. • Experience working with enterprise or strategic B2B customers. • Strong ability to understand customer workflows, business problems, and operational value drivers. • Commercial orientation with the ability to identify expansion opportunities. • Strong communication skills, including the ability to create executive ready summaries and customer facing value narratives. • Ability to work cross functionally with Sales, Product, Support, Finance, and Operations. • Strong analytical skills and comfort working with customer data, product usage, ARR, asset counts, adoption metrics, and account health indicators. • Experience supporting QBRs, executive reviews, customer success plans, or strategic account planning. • Leverage AI-enabled tools and automation to support daily tasks and productivity. • Commitment to continuous learning in digital and AI literacy. • Experience in IoT, telematics, logistics, transportation, supply chain visibility, maritime, cold chain, trailer/container tracking, or SaaS/platform businesses. • Experience with ARR, recurring revenue models, product adoption, expansion motions, and revenue per asset or revenue per unit economics. • Familiarity with enterprise customer reference programs, ROI modeling, or value realization frameworks. • Experience working in a PE-backed or value creation focused business environment. • Ability to translate technical products and operational workflows into clear business outcomes.

🏖️ Benefits

• health and wellness coverage • paid time off • retirement or savings programs • flexible work arrangements • insurance coverage • lifestyle perks • access to employee discounts