Training Coordinator

Job not on LinkedIn

November 13

Apply Now

Receive Emails with Similar Jobs

Orthodontic Partners

WebsiteLinkedInAll Job Openings

Orthodontic Partners offers an orthodontist-led, doctor-centered orthodontic support organization designed to improve established, well-led practices. With the industry's top leaders in practice efficiency, we aim to be a beacon of strength in an industry undergoing substantial change.

201 - 500 employees

💰 Private Equity Round on 2019-11

📋 Description

• Develop & Implement Training Programs • Design a structured onboarding program for new front desk team members. • Create ongoing training modules focused on customer service, phone etiquette, and scheduling best practices. • Utilize a mix of virtual training, recorded lessons, and occasional in-person coaching to ensure effective learning. • Monitor & Improve Performance • Analyze call and scheduling data to identify areas for improvement. • Implement best practices for call handling and appointment booking across all locations. • Work with practice managers to reinforce training at the office level. • Coaching & Support • Provide direct coaching to front desk staff based on recorded calls and performance metrics. • Offer group training sessions and one-on-one support as needed. • Develop scripts, FAQs, and playbooks to help front desk teams improve efficiency. • Collaboration & Reporting • Work closely with operations, regional managers, and call monitoring systems to track performance. • Provide leadership with reports on call metrics, appointment scheduling efficiency, and training impact. • Adjust training strategies based on data insights and team feedback.

🎯 Requirements

• Experience in training, coaching, or managing customer service teams (preferably in healthcare, dental, or orthodontics). • Strong background in phone-based customer service and scheduling. • Ability to design training programs and lead engaging virtual and in-person sessions. • Excellent communication, constructive feedback, and problem-solving skills. • Comfortable analyzing call and scheduling performance data to drive improvements. • Familiarity with call monitoring tools, scheduling software, and practice management systems (PMS) is a plus.

🏖️ Benefits

• Bonus Eligible • Healthcare benefits • Paid time off • Opportunities for professional development