Bilingual Customer Service Representative

🕒 August 12

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $19 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Oscar Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

⚕️ Healthcare Insurance

🏥 Healthcare

🔥 Funding within the last year

💰 $355M Post-IPO Debt - Oscar Health on 2025-09

Healthcare Insurance • Healthcare

Oscar Health is a technology-driven health insurance company that provides individual, family, and small-group health plans in multiple U. S. states. Oscar combines traditional insurance underwriting with digital-first services — a consumer-facing app, 24/7 virtual urgent care, prescription delivery (including $3 meds in many plans), and dedicated Care Teams — and also operates Oscar Primary Care in some markets. The company emphasizes accessible, affordable, high-quality care and uses AI to improve member experience and care delivery. Insurance policies are underwritten by Oscar's state insurance subsidiaries and the company offers both HMO and other plan types across its markets.

📋 Description

• Develop a comprehensive understanding of current processes, procedures, and tools associated with the Oscar business model • Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs • Manage an assigned caseload while maintaining service delivery, productivity, and quality expectations • Form working relationships with all partners • Identify issues through established escalation pathways to support the leadership team • Monitor and track assigned work-in-progress issues • Escalate and resolve issues to ensure appropriate turnaround times • Participate in process improvement projects • Comply with operational, regulatory, and compliance standards relating to member Personal Health Information (PHI) • Comply with all applicable laws and regulations • Perform other duties as assigned • Report to the Concierge Operations Manager

🎯 Requirements

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking • 1+ years of experience in a high-volume or customer-focused setting • 6+ months of healthcare experience • High school diploma or GED • Strong quantitative or analytical skills focused on solving problems • Experience manipulating and entering accurate data • Advanced Google Suite or Microsoft Office capabilities

🏖️ Benefits

• Additional $1.00 per hour upon successful completion of the bilingual assessment • Employee benefits • Monthly vacation accrual at a rate of 15 days per year • Medical benefits • Dental benefits • Vision benefits • 11 paid holidays • Paid sick time • Paid parental leave • 401(k) plan participation • Life and disability insurance • Paid wellness time and reimbursements • Remote work from a home office • Occasional team meetings and company events