Technical Support Specialist – Aerial Lift Equipment

Job not on LinkedIn

November 26

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

💵 $50.4k - $77.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Oshkosh Corporation

WebsiteLinkedInAll Job Openings

Aerospace • Automotive • Manufacturing

Oshkosh Corporation is a leading innovator of purpose-built vehicles and equipment. The company focuses on maximizing performance and reducing environmental impact through electric vehicles and intelligent products that leverage data and analytics for efficiency. Oshkosh is committed to autonomy and active safety, helping to keep operators safe and operations efficient. With advanced analytics, Oshkosh identifies business opportunities and enhances customer service. Through digital manufacturing, the company revolutionizes production and shortens time to market, thereby enabling high performance in challenging terrains. Oshkosh Corporation is also dedicated to its impact on communities, emphasizing sustainability, philanthropy, and volunteering. It aims to empower users, support team members, and build a world that prioritizes people, all while advancing industries through relentless innovation.

10,000+ employees

Founded 1917

🚀 Aerospace

📋 Description

• Provide technical assistance and support for incoming queries and issues related to equipment. • Diagnose and troubleshoot complex equipment problems, ensuring timely and effective resolution. • Document all customer interactions and technical issues in the customer relationship management (CRM) system. • Support one model family within the AWP, TMH, or Scissor model families. • Conduct detailed diagnostics and problem solving for mechanical, electrical, hydraulic, pneumatic and software issues on equipment. • Escalate unresolved issues to internal teams and/or management for guidance. • Follow up with customers to ensure issues are fully resolved to the customers’ satisfaction. • Work closely with customer support to communicate customer feedback and technical issues.

🎯 Requirements

• High School Diploma or GED • 1+ years of relevant experience or equivalent combination of education and experience • Strong technical troubleshooting and problem-solving skills • Excellent verbal and written communication skills • Proficiency in using CRM software and technical support tools • Ability to explain complex technical information clearly and concisely • Strong organizational skills and attention to detail • Proficiency in data analysis and knowledge management systems

🏖️ Benefits

• Competitive total rewards package • Opportunities to support team member growth and success • Reasonable accommodations to job applicants with disabilities