Senior Manager, Supplier Management Lead

🕒 July 21

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $150k - $160k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Otis Elevator Co.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1853

🏭 Manufacturing

📦 Logistics

🏗️ Construction

Manufacturing • Logistics • Construction

Otis Elevator Co. is a leading global provider of elevator and escalator manufacturing, installation, and service. With over 2. 3 million units maintained worldwide, Otis facilitates the daily movement of billions, making it one of the most recognizable names in urban mobility. The company offers a wide range of products from low-rise to high-rise elevators, alongside modernization and safety upgrades. Otis is known for its commitment to technological innovation, safety, and sustainability, with its products being integral to many iconic buildings and busy transport hubs worldwide.

📋 Description

• Lead governance activities for Segment 1 strategic suppliers. • Establish and manage governance frameworks, including Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), KPI scorecards, SLA reporting, and escalation structures. • Monitor supplier performance against contractual commitments and operational expectations. • Use data and trend analysis to proactively identify supplier risks, performance deterioration, and value leakage. • Drive fact-based supplier governance discussions using operational and commercial performance metrics. • Lead escalation management for significant supplier issues impacting business performance, financial outcomes, or operational continuity. • Coordinate cross-functional resolution efforts across internal stakeholders and suppliers. • Partner closely with Strategic Sourcing, Procurement Operations, and regional leadership teams. • Build and mature governance frameworks, templates, scorecards, and supplier segmentation methodologies. • Develop standardized KPI and SLA reporting structures aligned to supplier criticality and business impact. • Support initiatives that improve supplier performance, service quality, risk reduction, and financial value realization. • Provide regular governance reporting and executive-level supplier performance visibility to leadership teams.

🎯 Requirements

• 8+ years of experience in supplier management, vendor/account management, sourcing, operations, or related functions. • Experience managing complex enterprise supplier relationships. • Strong understanding of governance frameworks, supplier performance management, KPI/SLA management, and escalation processes. • Strong analytical and data interpretation capabilities. • Experience using supplier performance metrics and reporting tools to drive accountability and operational improvements. • Demonstrated ability to operate effectively in cross-functional and matrixed environments. • Strong communication and stakeholder management skills. • Ability to influence at senior leadership levels.

🏖️ Benefits

• Employee Scholar Program • Opportunities for training and resources.