Senior Supervisor, Service Ops

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Otis Elevator Co.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1853

🚗 Transport

🏢 Enterprise

Transport • Enterprise

Otis Elevator Co. is a leading global provider of elevator and escalator manufacturing, installation, and service. With over 2. 3 million units maintained worldwide, Otis facilitates the daily movement of billions, making it one of the most recognizable names in urban mobility. The company offers a wide range of products from low-rise to high-rise elevators, alongside modernization and safety upgrades. Otis is known for its commitment to technological innovation, safety, and sustainability, with its products being integral to many iconic buildings and busy transport hubs worldwide.

📋 Description

• Ensure all aspects of field safety. • Meet with customers to ensure obligations and expectations are achieved. • Direct the performance of field maintenance and contractual service operations. • Conduct field education training with field workforce. • Maintain customer quality assurance, managing the expenditure of labor and materials. • Improve efficiencies, managing route schedules and callback rates. • Provide technical support, participating in sales estimation / proposals as required. • Authorize repair orders and tracking completion. • Lead change to better efficiency and communication.

🎯 Requirements

• High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 5 years). • Experience with leading a team of technicians is preferred. • Elevator industry experience is desired, but not required. • Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment. • Strong computer and technology skills, business acumen and a passion for customer service.

🏖️ Benefits

• You will receive a long-term employment contract with the world market leader in a crisis-proof industry. • We offer you remuneration in accordance with local standards plus: Customize for local benefits here including vacation and bonuses. • We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.