General Manager – Operations

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Own business unit financial performance, including revenue, gross margin, operating costs, and profitability. • Develop and execute operating plans that balance customer outcomes and operational efficiency. • Refine performance metrics and accountability across functions. • Lead the adoption of AI and automation across customer-facing and internal workflows. • Identify opportunities to eliminate manual processes, reduce organizational complexity, and increase productivity. • Champion an AI-first mindset across teams. • Establish measurable targets for productivity gains and operational leverage. • Improve delivery quality, utilization, scalability, and customer satisfaction. • Build repeatable processes that reduce dependency on individual contributors. • Drive continuous improvement through data, process redesign, and technology. • Align Product, Engineering, Customer Success, Professional Services, and Operations around common business goals. • Translate strategic priorities into operational execution. • Remove bottlenecks and improve organizational effectiveness. • Lead business reviews and operating cadences. • Build high-accountability teams focused on outcomes. • Coach managers and develop future leaders. • Foster a culture of ownership, transparency, continuous improvement, and experimentation. • Increased organizational productivity through AI and automation initiatives within 12 months.

🎯 Requirements

• 8+ years of leadership experience in software or SaaS businesses. • Proven experience leading operational functions such as Professional Services, Customer Operations, Customer Success, Operations, Business Operations, IT, Delivery, or similar. • Demonstrated ownership of budgets, business performance metrics, or P&L responsibilities. • Experience implementing automation, systems improvements, or AI-enabled workflows. • Track record of driving measurable productivity improvements and operational efficiencies. • Strong analytical and financial acumen. • Experience leading cross-functional initiatives across technical and business teams. • Experience in life sciences, clinical research, healthcare technology, regulatory software, or adjacent industries (preferred). • Experience in private-equity-backed software companies (preferred). • Familiarity with modern AI tooling, workflow automation platforms, and data-driven operating models (preferred).