Senior Technical Consultant

🕒 September 28

🇺🇸 United States – Remote

💵 $115k - $135k / year

⏰ Full Time

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Outreach

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

Artificial Intelligence • Sales • Enterprise

Outreach is a company that provides an AI-powered sales execution platform designed to streamline workflows and enhance the effectiveness of sales representatives. The platform utilizes artificial intelligence to forecast revenue accurately, manage deals, and optimize the entire sales process. Outreach helps sales teams prioritize tasks, identify prospects, and maintain engagement throughout the customer lifecycle, ultimately aiming to boost win rates and reduce churn. With over 6,000 global customers, Outreach focuses on transforming seller workflows to consistently exceed revenue targets.

📋 Description

• Manage and execute implementations and customer projects, including AI-enabled solution deployments within the platform • Perform detailed discovery with customers about CRM usage and translate it into Outreach integration functionality • Serve as the subject matter expert on Outreach technologies and AI features for internal and external stakeholders • Partner with Program and Project Managers, Professional Services Consultants, Trainers, and customer stakeholders to drive projects to completion • Explore client processes and distill information from multiple sources to inform complex configuration setup and integration design • Support adoption of AI-enabled workflows • Collaborate with client technical experts to establish a thorough configuration testing plan • Implement, upgrade, and configure solutions in Outreach’s sales engagement platform • Help organizations adopt and operationalize AI to drive measurable business value

🎯 Requirements

• 4-5 years of experience working in a SaaS consulting role • At least 2 years of experience in a technical or support role • History of mastering new technologies and technical skills quickly and efficiently • Demonstrated ability to enact creative technical testing and troubleshooting processes • Current knowledge of AI-enabled tools and workflows • Ability to pick up new AI capabilities quickly and apply automation and AI-driven insights • Ability to discover the “how” and “why” of proposed solutions to determine feasibility and suggest alternatives • Experience collaborating with teammates and enterprise-level customers to solve difficult problems • Ability to theorize about complex integration solutions and execute solutions • Experience collaborating with client contacts at all levels and translating complex technical topics for non-technical stakeholders • Ability to speak with expert knowledge about APIs, CRM integration, security, privacy, and integrations • Familiarity with front-end and back-end development technologies • Admin certification with a CRM, such as Salesforce or Dynamics, or another SaaS platform • Expertise in working with a Sales Engagement Platform • History of working with internal Product or Engineering teams to improve product features and capabilities

🏖️ Benefits

• Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/ assisted reproductive services benefit • Employee referral bonuses to encourage the addition of great new people to the team • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military • Incentive compensation • Bonus • Restricted stock units