Tier 2 Service Desk Engineer

🕒 August 12

🇺🇸 United States – Remote

💵 $2.8k - $3.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Outsource Access Careers

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

📣 Marketing

⚖️ Legal

📦 Logistics

Marketing • Legal • Logistics

<Outsource Access Careers> Outsource Access Careers is a fully managed outsourcing and virtual services firm that connects U. S. -based clients with remote virtual staff located primarily in the Philippines. The company recruits, vets, trains, and matches virtual assistants and specialists across functions such as social media, admin/executive support, accounting, sales, HR, graphic design, marketing, and legal support, and operates a remote-first model with structured benefits, training, and employee support programs. It emphasizes long-term career growth for remote workers, compliance with local employment benefits, and tailored client staffing solutions.

📋 Description

• Take ownership of complex Tier 2 and Tier 3 technical escalations across Microsoft 365, Active Directory, cloud environments, and networking • Perform deep root cause analysis and document clear troubleshooting processes to prevent future downtime and ensure long-term stability • Mentor Tier 1 engineers and share technical knowledge • Support key infrastructure projects to improve service desk performance • Provide technical problem-solving and empathetic, customer-facing communication • Investigate thoroughly, follow documentation, and escalate appropriately

🎯 Requirements

• Minimum 3 years of IT Service Desk experience; Tier 2 preferred and Tier 3 highly preferred • Proven track record handling advanced technical escalations • Fluent English communication skills • Ownership, accountability, empathy, fortitude, and agility • Hands-on proficiency with Microsoft 365 • Hands-on proficiency with Active Directory • Experience with Windows/macOS • Experience with Azure/Entra ID • Networking knowledge including DNS, DHCP, VPN, and TCP/IP • Experience with virtualization platforms such as VMware/Hyper-V • ConnectWise experience is a plus • Dedicated, quiet remote workspace • Reliable internet connection • Flexibility to adapt to changing shift schedules

🏖️ Benefits

• Comprehensive HMO coverage with a top provider • Group Life Insurance • Paid leave credits • Government-mandated benefits • Performance incentives • Overtime Pay • Night Differential • 13th Month Pay • Client-provided device rental