Operations Manager

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September 7

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Outsource Accelerator

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B2B • eCommerce • SaaS

Outsource Accelerator is a leading resource and marketplace for outsourcing information and services. It provides extensive resources such as articles, podcasts, and guides to help businesses understand and navigate the outsourcing landscape. The platform includes an outsourcing calculator and a directory of over 4,000 business process outsourcing firms, enabling businesses to save significantly on staffing costs while accessing expert outsourcing services.

201 - 500 employees

Founded 2016

🤝 B2B

🛍️ eCommerce

☁️ SaaS

📋 Description

• End-to-End Program Operations: Set up each cohort in Kajabi (modules, emails, automations, tagging, access dates) • Manage the weekly content drip and communications • Handle participant enrollment, tagging, survey tracking, and progress reporting • Troubleshoot access issues, subscription problems, or payment questions (via Stripe) • Live Call Support & Group Coordination: Coordinate weekly group calls with the health coach, including planning the format and flow • Set up Zoom links, send reminders, manage recordings and post-call uploads • Attend and administer all live Zoom sessions: Admit participants from the waiting room • Handle breakout room assignments and timing • Monitor chat, technical issues, and support participant needs • Flag follow-up tasks from calls • Video & Resource Management: Edit and update videos using Descript (e.g. trimming errors, adding headers or transitions) • Make light updates to PDFs and workbooks in Canva (e.g. edits and new resources) • Organize and maintain all assets in Google Drive • Participant Support & Community Management: Answer emails and community messages with professionalism and empathy • Direct clients to the resources that answer their question • Monitor engagement and flag drop-offs or disengaged participants- followup with them. • Admin, QA, and Continuous Improvement: Regularly test and maintain program links, automations, and lesson sequencing • Keep SOPs up to date and improve processes over time • Suggest improvements based on participant feedback and operational bottlenecks • Collecting testimonials from participants • Updating the website with testimonials and other edits

🎯 Requirements

• 3+ years of experience managing operations for online programs, courses, or memberships • Strong Kajabi experience (or similar LMS) • Confident using: Descript (video editing) Canva (design updates) Zoom (hosting and breakout room admin)Google Workspace, Typeform Stripe (basic billing/admin) • Excellent English (spoken and written) • Extremely organized, with proven ability to manage time-sensitive weekly workflows • Familiar with an email management system, Klaviyo, Zapier, or Notion (nice to have) • Background in health or wellness, or experience working alongside clinicians or coaches (nice to have) • Comfortable handling both customer support and live event logistics • Independent and comfortable running a program without constant oversight

🏖️ Benefits

• Location: Remote (Philippines-based) • Timezone: Must overlap with NZ business hours for key meetings and live calls • Start Date: ASAP (ideally within 23 weeks)