Customer Success Manager

🕒 2 days ago

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Owner.com

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $120M Series C - Owner on 2025-05

SaaS • B2B • Marketplace

Owner. com is an AI-powered SaaS platform that helps independent restaurants grow direct online sales by providing branded websites, online ordering, custom mobile apps, automated marketing, loyalty programs, and zero-commission delivery. The company emphasizes driving more Google traffic, repeat orders, and reduced third-party fees for restaurant owners through turnkey technology and support.

📋 Description

• Own a portfolio of POS customers across all stages of the post-go-live lifecycle, with a focus on driving full product adoption across both Owner’s Core Online Ordering platform and Point of Sale. • Deliver ongoing value by coaching customers on in-store growth strategies, loyalty program adoption, mobile app optimization and sales volume growth • Conduct Value Reviews that tie product usage to customer business outcomes: MoM sales growth, conversion, in-store revenue and digital channel performance. • Identify and mitigate churn risk by monitoring customer health signals, proactively engaging with at-risk customers and managing cancellation conversations with strong objection handling skills • Collaborate cross-functionally with Product, Launch, Support and Sales to surface POS customer insights, drive product improvements and identify growth opportunities • Help build POS playbooks: contributing to processes, SOPs and scalable frameworks as this team grows

🎯 Requirements

• 2+ years of experience in Customer Success or Account Management at a POS or restaurant technology company • You held targets which included NRR, GRR and/or retention metrics • Working knowledge of POS hardware payment processing technology and in-store restaurant operations • Proven track record of managing customer churn and driving product adoption in a SaaS environment • Expertise with tools such as Salesforce, SalesLoft, Claude, Notion, Slack • A background in B2B2C, ideally within the food/hospitality and technology space. Familiarity with industry trends trends and competitive dynamics • A commitment to personal growth and continuous improvement.

🏖️ Benefits

• comprehensive health coverage • remote-first workplace • unlimited PTO • extra fun perks!