Senior Manager, Payroll Operations

2 days ago

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Oyster

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B2B • HR Tech • SaaS

Oyster® is an automated global employment platform that simplifies the process of hiring and managing international talent. With coverage in 180+ countries, Oyster provides solutions for global payroll, compliance, employee benefits, and talent mobility, allowing companies to onboard and manage both full-time employees and contractors efficiently. By leveraging deep local knowledge and expert guidance, Oyster helps businesses navigate the complexities of international hiring and scaling their workforce globally.

501 - 1000 employees

Founded 2020

🤝 B2B

👥 HR Tech

☁️ SaaS

📋 Description

• Oversee the end-to-end execution of managed payroll operations across multiple countries, ensuring best-in-class accuracy, timeliness, and compliance • Lead and develop a high-performing global payroll team, providing clear direction, coaching, and support to foster a collaborative, accountable, and growth-oriented culture • Set, monitor, and deliver against SLAs, OKRs, and KPIs, and effectively communicate performance and results to key stakeholders to ensure consistent, high-quality payroll delivery across all regions • Serve as an escalation point and subject-matter expert both externally and internally to deliver a best-of-breed payroll experience to Oyster’s customers and team members, ensuring payroll queries are resolved within defined SLAs • Maintain deep subject-matter expertise in multi-country payroll operations, ensuring regulatory requirements, compliance standards, and best practices are consistently met. • Drive root-cause analysis (RCA) and continuous improvement initiatives to strengthen payroll controls, compliance, and operational efficiency • Partner and coordinate cross-functionally e.g. with Product, Treasury, Payroll Transformation teams to optimize payroll processes and to enhance cross-functional workflows. • Drive the adoption and continuous enhancement of Oyster’s internal payroll tools and automation capabilities to support scalable, streamlined operations • Serve as a strategic operator capable of balancing day-to-day execution with long-term scaling initiatives that support Oyster’s evolving payroll operating model

🎯 Requirements

• 8+ years experience of vendor-managed payroll operations in a global context, including 4+ years in leadership roles managing payroll teams across multiple geographies • Deep understanding of managed payroll across multiple geographies, including end-to-end payroll delivery, payroll software and systems, local statutory frameworks • Proven track record of leading the delivery and optimization of an exceptional payroll experience for a diverse and complex set of stakeholders • Exceptional skills in stakeholder communication; proven experience in owning, setting and achieving best-in-class SLAs/KPIs • Ability to develop highly effective and collaborative partnerships with Product, Transformation, Treasury teams etc to optimize processes and efficiency • Proven experience implementing new country payrolls, delivering market expansion, payroll vendor management and migrations • Track record of delivering payroll transformation and automation within a global payroll context • Superb written and oral English communication skills. • A reliable home internet connection (or be able to get one) • Fluent English language skills

🏖️ Benefits

• Work from anywhere: Oyster is a borderless, HQ-less company. As long as your work gets done on time, your team has the support they need, and you're authorized to work where you live, the world is truly your Oyster. • Paid time off: We’re all about taking breaks—we all need it. Oyster provides employees with 40 days off each year, which includes public/bank holidays and vacation/holiday leave (unless your country mandates more). • Mental health support: We consider your mental health a top priority. We offer access to Plumm, a mental well-being service, to support your mental health. • Wellbeing allowance: Each month, Oyster will top up your ThanksBen wallet with a wellbeing allowance. You can get pretty much anything that your heart desires! ThanksBen offers a wide array of options for spending your wellbeing allowance. Check out their benefits catalogue here for inspiration. • Flexible parental leave: Families are created in lots of different ways. Our parental leave policy applies to all employees who are becoming parents, regardless of how they become a parent. Oysters are eligible for a minimum of three months of paid parental leave and your job will be held for 12 months (or longer if required by local jurisdiction). • WFH stipend: Stipend to spend on your laptop and any other equipment you need for your home office; we'll get you up and running in no time!