Customer Success Specialist

Job not on LinkedIn

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $55k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pagefreezer

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Pagefreezer is an enterprise archiving platform designed to ensure compliance and streamline eDiscovery workflows for legal and compliance teams. It focuses on the collection and retention of online data, assisting various sectors including government, financial services, healthcare, and education in meeting their data recordkeeping requirements. With solutions for evidence collection from websites and social media, Pagefreezer enables organizations to manage their online information securely and efficiently while promoting accountability and transparency in their operations.

📋 Description

• Build and nurture customer relationships to foster trust, engagement, satisfaction, retention, and joint success • Understand account goals and priorities so customers maximize their investment and achieve objectives • Identify and pitch solutions addressing customer needs • Facilitate regular customer check-ins, gather feedback, and address concerns • Advocate for customers internally by sharing feedback, escalating issues, and collaborating with internal teams • Develop success plans and apply usage strategies to enhance customer satisfaction and solution efficacy • Monitor account health metrics, identify churn risks, and support customer retention • Drive revenue growth through product adoption, upsell and cross-sell opportunities, and renewals • Demonstrate value, negotiate contracts, and support timely payment processing • Nurture accounts to achieve revenue, pipeline, and retention targets • Research customer needs, market trends, and competitive dynamics to drive sales success • Maintain detailed sales activity records in CRM tools to support forecasting and collaboration • Participate in training and stay current with product releases and company initiatives • Collaborate with team members on objectives, organizational goals, documentation, knowledge sharing, projects, and progress updates • Follow organizational policies, legal requirements, and information security standards • Suggest workflow, tool, policy, and process improvements • Monitor industry trends, market conditions, regulatory changes, and best practices • Travel as needed to represent the organization and support team initiatives

🎯 Requirements

• Proven success in a SaaS B2B account management role, responsible for strategic revenue retention and growth • Able to deliver a positive customer experience while meeting or exceeding quotas • Comfortable working in IT environments and using software tools • Familiarity with CRMs such as HubSpot, LinkedIn, and Zoom • Familiarity with legal, compliance, or records management technologies is a bonus • Strong problem-solving skills and ability to build solutions and improve processes independently • Adaptable to customer needs, with strong communication and presentation skills across live, phone, written, and online formats • Skilled at leading renewals and renegotiations to mutually beneficial outcomes • Able to strategize account management, identify opportunities, and close deals confidently • Quick learner with a positive attitude towards challenges • Open to coaching and feedback, continuously seeking to improve • Self-motivated and competitive, motivated to learn, grow, and achieve success • Capable of independently prioritizing projects and opportunities based on manager guidance • Alignment with Pagefreezer's Core Values

🏖️ Benefits

• Travel as needed to represent the organization, support team initiatives, and maintain alignment across departments • Participation in training programs • Coaching and feedback to support continuous improvement