Account Manager

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September 17

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Pallon

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Artificial Intelligence • B2B • Infrastructure

Pallon is a company that provides a service using artificial intelligence to quickly and objectively report defects in sewer and manhole inspection footage. By utilizing advanced machine learning and computer vision algorithms, Pallon can detect, localize, and measure pipe defects efficiently, offering results to customers within days. Their service is aimed at network operators, inspection companies, and engineering firms, helping them manage and inspect sewers more efficiently. Pallon is trusted by over 150 customers and offers a rapid, accurate, and user-friendly solution for sewer inspection and rehabilitation planning.

11 - 50 employees

🤖 Artificial Intelligence

🤝 B2B

📋 Description

• Manage a portfolio of existing clients, ensuring high levels of engagement and retention (main focus: German market, clients in Germany and Austria) • Identify upselling and cross-selling opportunities to maximize account value and increase customer adoption • Lead contract renewal discussions and secure long-term commitments from clients • Develop strong relationships with decision-makers in municipalities, engineering firms, and inspection companies • Act as trusted advisor, helping clients understand the ROI of Pallon’s solutions and providing strategic guidance on sewer management processes • Ensure seamless onboarding of new users within existing accounts to expand product usage • Track account health metrics and proactively address risks to reduce churn • Collaborate closely with Sales representatives, Customer Success Managers, and Technical Support Engineers

🎯 Requirements

• +3 years of experience in B2B account management, customer success, or consultative sales, ideally in SaaS, AI, industrial technology, or infrastructure-related industries • Fluency in German & English required • Proven track record of expanding customer accounts, increasing contract values, and securing renewals • Strong consultative sales skills, with experience in upselling, cross-selling, and negotiating long-term contracts • Ability to build and maintain strong relationships with key decision-makers in municipalities, engineering firms, or inspection companies • Experience in customer engagement strategies to proactively identify and address client needs and improve retention • Proficiency in CRM tools (HubSpot or similar) for tracking account performance and managing renewals • Prior experience managing accounts in municipalities, engineering firms, or infrastructure-related industries (preferred) • Experience working in a fast-growing startup or scale-up environment (preferred) • Work permit for the country you would be working from (asked in application) • Must be within a timezone +/- 1 hour of Zurich (asked in application)

🏖️ Benefits

• Contribute to a positive impact on society and environment • Work in a stimulating and fast paced environment • Be part of a motivated, smart, fun and supportive team • Employee Stock Option Plan (ESOP) • Exploring sewers virtually and in real life during Pallon offsites