Program Information & Technology Manager

🕒 October 20

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Panagora Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Panagora Group is a woman- and employee-owned social enterprise that focuses on innovative and integrated approaches to health and development. They specialize in delivering solutions that enhance social and economic growth, emphasizing collaboration and continuous learning to adapt programs for effective outcomes. With a proven record in global health, education, and agriculture, Panagora Group partners with organizations like USAID to address complex challenges in diverse regions, aiming to improve community resilience and well-being.

📋 Description

• Manage day-to-day administration of a digital program management platform • Manage user accounts, roles, access permissions, onboarding, and training • Provide first-line user support and routine troubleshooting • Document and escalate technical issues to the technology provider • Communicate with users regarding issue resolution • Monitor system performance and data quality, including uptime, completeness, accuracy, audit trails, and routine QA • Identify and flag data quality issues for responsible functional managers • Escalate technical performance issues to the technology provider • Track and report platform performance against operational and contractual standards • Support system demonstrations, acceptance reviews, and audits • Support real-time dashboards and ad hoc reporting on service requests, personnel, financials, procurement, deliverables, milestones, and project performance • Support the centralized program knowledge management and deliverables repository • Monitor compliance with document upload and reporting requirements • Coordinate with functional managers to address repository gaps and support audits • Serve as primary operational liaison with the technology provider and corporate IT • Coordinate troubleshooting, technical issue escalation, functional requirements, feature requests, user acceptance testing, system enhancements, and continuous improvement

🎯 Requirements

• Bachelor's degree in information systems, information technology, public health, business administration, project management, international development, data management, management information systems, or a related field • Minimum of 3–5 years of relevant experience administering or supporting service delivery, CRM, ERP, workflow management, or similar technology-enabled systems • Experience with user support, documentation, and coordination with technical teams • Experience administering, supporting, or coordinating implementation of systems supporting workflows, reporting, dashboards, document management, financial or workforce information, or similar business processes • Experience working with technology vendors, developers, corporate IT teams, and functional business users • Experience translating operational requirements into system functionality and coordinating troubleshooting, enhancements, and releases • Experience with data quality, system administration, user access management, dashboards/reporting, document repositories, user training and support, and help desk/customer service support • Strong project coordination, analytical, problem-solving, and organizational skills • Ability to manage multiple priorities and coordinate across technical and functional teams • Ability to translate operational/business requirements for technical teams and provide clear guidance and training to system users • Technical familiarity with web application technologies and cloud-based systems, including AWS • Excellent written and oral communication skills in English • Ability to work effectively across countries, cultures, and time zones • Must include a cover letter and resume • No visa sponsorship is offered

🏖️ Benefits

• Woman- and employee-owned company • Equal opportunity employer • No visa sponsorship offered