Support Analyst I

Job not on LinkedIn

October 30

Apply Now

Receive Emails with Similar Jobs

Panopto

WebsiteLinkedInAll Job Openings

SaaS • Education • Enterprise

Panopto is an AI-powered platform designed to simplify the use of video for capturing, managing, and sharing information across organizations. It provides tools for creating, curating, and searching a library of video-based knowledge assets, making learning and training more accessible and impactful. With features like lecture capture, virtual training, and video management, Panopto serves industries such as higher education, corporate training, and more. The platform integrates AI-powered tools to enhance accessibility, engagement analytics, and knowledge discovery, supporting institutions to adapt to flexible and scalable learning and working environments.

51 - 200 employees

Founded 2007

☁️ SaaS

📚 Education

🏢 Enterprise

💰 Private Equity Round on 2021-04

📋 Description

• Triage: Identify priority and route work tickets via web-based ticketing system, over phone, or via live chat. Write and maintain product documentation/FAQ’s/support materials. Replicate, describe and prioritize simple bugs and product issues. • Customer Service: Work tickets via web-based ticketing system, over phone, or via live chat. Positively represent the company and develop goodwill in all customer interactions. Write and maintain clear and complete records in ticketing system of actions taken. • Team Collaboration: Work closely with other Support team members to provide a great user experience. Be friendly, efficient, and dependable, providing timely updates to customers. Escalate and work with Engineering & Development on complex customer issues.

🎯 Requirements

• 0-2 years in a fast-paced, externally facing technical support role • Ability to identify and describe issues • Great prioritization and multitasking skills • Great teamwork and collaboration skills • Ability to excel in a fast-paced environment, embrace change and show good judgment • Ability to work proactively and function in a self-directed manner when required • Associates Degree or higher in tech related field

🏖️ Benefits

• Health insurance • Flexible spending accounts • Retirement savings plans • Life and disability insurance programs • Paid time off • Remote work options