Technical Operations Manager

🕒 June 19

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Pantheon Platform

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Pantheon Platform is the WebOps platform for managing websites built on Drupal and WordPress. The company focuses on empowering developers, IT professionals, and marketers to develop, test, and release website changes quickly and reliably, thereby enhancing the management of single or multiple websites. With its cloud-native software, Pantheon aims to help organizations create value through efficient website operations.

📋 Description

• Own operational excellence and governance across the full PDE SDLC, from ideation through post-launch review • Ensure data is consistent, tools are integrated, and workflows are scalable • Lead tool strategy and integration decisions across ProductBoard, Jira, Amplitude, Jellyfish, Guru, Confluence, and Zendesk • Drive adoption of new processes • Partner directly with PDE leadership to shape how the organization runs • Resolve systemic data issues and write and automate workflows • Engage at the leadership level to influence decisions with organizational impact • Manage systems, tools, and processes at scale as an individual contributor

🎯 Requirements

• Deep hands-on experience with ProductBoard and Jira or equivalent technologies • Ability to evaluate, select, integrate, govern, and optimize tools supporting a complex SDLC • Strong understanding of data flows across product development artifacts • Ability to create scalable, repeatable, automated workflows and Standard Operations Procedures (SOPs) • Experience partnering directly with senior leadership and translating operational findings into recommendations • Strong automation skills using scripting, tooling, and AI-assisted workflows • Experience with or strong interest in Claude Code highly valued • Ability to drive alignment and adoption across a large, multi-disciplinary organization without direct authority • Experience establishing or standardizing Amplitude or equivalent analytics tooling for product launches and post-launch tracking • 5–7 years in product operations or program management in a SaaS environment • Track record of driving operational improvements at organizational scale • Experience owning or improving end-to-end SDLC processes, including artifact standards, stage gate compliance, and cross-tool data integrity • Ability to design and scale operational frameworks, playbooks, SOPs, and governance structures • Hands-on scripting or workflow automation experience • Python or JavaScript a plus • Claude Code or AI-assisted tooling experience highly valued • Comfortable engaging with senior and executive stakeholders and producing data-informed operational reporting • High autonomy and independent decision-making within defined strategy

🏖️ Benefits

• Industry competitive compensation and equity plan • Paid Time Off (PTO), Paid Sick Leave (PSL) and 12 Paid Company Holidays • Full medical coverage (Extended health care, dental, vision) • Top-of-line equipment • In-office workspace (Vancouver, BC Canada) • Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development • Events and activities both team-based and company wide that inspire, educate and cultivate