Senior Manager, Business Operations

🕒 June 18

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Business Operations

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Papa

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Papa is a company dedicated to providing companion care services to support health plans, employers, and their members. Papa connects individuals, particularly the elderly and those with special needs, to Papa Pals—real people who assist with everyday tasks, transportation, and provide social support. By promoting human connection and addressing social isolation, Papa enhances the well-being of its members. It collaborates with nearly 100 health plans and employers to improve health outcomes and offer benefits like reduced hospital visits and preventive care. Papa is committed to fostering independence for older adults, advancing equity for marginalized populations, and curing loneliness through personalized care services.

📋 Description

• Manage day-to-day execution across relevant functional areas, ensuring seamless delivery across the full client lifecycle — from pilot scoping through implementation, renewal, and ongoing engagement. • Own pricing and utilization management analytics, applying financial and analytical rigor to structure deals that balance client needs with Papa's commercial objectives. • Lead client implementation processes end-to-end, driving cross-functional accountability across CS, Ops, Product, and Engineering to deliver on milestones and SLAs. • Own the cross-functional issue log, triaging and resolving complex, systemic client escalations and operational issues in partnership with Product, IT, Operations, Sales, and Data teams. • Serve as a workstream owner on key company-wide initiatives, driving execution from scoping through delivery with clear accountability and stakeholder alignment. • Manage and develop 1-2 direct reports, providing clear direction, feedback, and growth opportunities. • Identify and close operational gaps across relevant functional areas, deploying effective processes and tooling to improve performance and scalability.

🎯 Requirements

• 5-8 years of experience in business operations, revenue operations, management consulting, and/or other in-house strategy/operations roles. • Demonstrated ability to work with financial models, pricing structures, or client-level P&L analysis; comfortable owning commercially sensitive requests that require analytical precision. • Proven ability to drive complex, multi-stakeholder workstreams to completion with minimal oversight, including close partnership with client-facing teams (Client Success, Account Management, or Implementation). • Experience managing direct reports, with a track record of developing team members and maintaining high performance in a fast-paced environment. • Strong process design and project management skills applied to complex, multi-stakeholder implementations or operational workflows. • A proactive approach to multitasking and diving into details, with a high tolerance for diagnosing and resolving broken, high-stakes processes. • Excellent communication and analytical skills, with the ability to distill complex data and strategies into simple, actionable recommendations. • Independently capable of seeking information, solving conceptual problems, aligning resources, and delivering results in challenging situations.

🏖️ Benefits

• Competitive salary and equity package • Medical, dental and vision insurance coverage • HSA/FSA • 401(k) plan with a match up to 4% • Flexible PTO • Parental leave and caregiver leave