Paramount Commerce
Finance • Fintech
Paramount Commerce is a leading payment solutions provider specializing in Pay By Bank services. With over 20 years of industry experience and $100 billion in volumes processed, the company offers innovative payment technologies that are faster, simpler, and more cost-effective than traditional methods. Paramount Commerce's solutions, which include INTERAC® Instant Bank Transfers, help merchants facilitate instant payments, acquire new customers, reduce costs, and enhance customer loyalty. The company is also known for its advanced risk management system, which helps mitigate fraud and improve transaction safety. With an in-house team of experts, Paramount Commerce continuously evolves its services to offer cutting-edge payment solutions and maintain its status as a trusted partner in the industry.
51 - 200 employees
Founded 2008
đź’¸ Finance
đź’ł Fintech
Customer Onboarding Senior Specialist
Job not on LinkedIn
October 28
🗣️🇫🇷 French Required
Paramount Commerce
Finance • Fintech
Paramount Commerce is a leading payment solutions provider specializing in Pay By Bank services. With over 20 years of industry experience and $100 billion in volumes processed, the company offers innovative payment technologies that are faster, simpler, and more cost-effective than traditional methods. Paramount Commerce's solutions, which include INTERAC® Instant Bank Transfers, help merchants facilitate instant payments, acquire new customers, reduce costs, and enhance customer loyalty. The company is also known for its advanced risk management system, which helps mitigate fraud and improve transaction safety. With an in-house team of experts, Paramount Commerce continuously evolves its services to offer cutting-edge payment solutions and maintain its status as a trusted partner in the industry.
51 - 200 employees
Founded 2008
đź’¸ Finance
đź’ł Fintech
đź“‹ Description
• Serve as the primary point of contact for new customers throughout the entire onboarding lifecycle, from initial welcome to go live. • Proactively guide customers through the collection and verification of required Know Your Customer (KYC), Anti-Money Laundering (AML), and business verification documents, ensuring compliance with Canadian financial regulations (e.g., FINTRAC). • Assist customers with their technical integration, providing them with the necessary technical support, resources, and best practices. • Work closely with our internal stakeholders including Sales, Product, Compliance, and Support teams to ensure a seamless and transparent onboarding experience for every customer. • Educate customers on our platform’s features, tools, and the payment processing ecosystem to ensure they can fully leverage our services. • Identify, troubleshoot, and resolve any potential roadblocks or issues that may arise during the onboarding process, managing customer expectations with clear and timely communication. • Actively contribute to the continuous improvement of our onboarding processes, documentation, and internal workflows to enhance efficiency and customer satisfaction. • Manage a portfolio of onboarding customers, tracking their progress and key metrics to ensure timely activation.
🎯 Requirements
• 4+ years of experience in a customer-facing role such as onboarding, implementation, technical support, or account management, preferably in a B2B environment. • Experience in FinTech, SaaS, or the payments industry is highly desirable. • Comfortable with technical concepts like APIs and payment gateways. Experience with e-commerce platforms (e.g., Shopify, Stripe, Plaid) is a significant plus. • Exceptional verbal and written communication skills, with the ability to explain complex processes in a simple and clear manner. • Highly organized with a keen eye for detail and the ability to manage multiple customers and priorities simultaneously. • A proactive and resourceful problem-solver who takes ownership of customer issues from start to finish. • Familiarity with KYC, AML, and compliance requirements within the Canadian financial services sector is a strong asset. • Fluency in French would be an asset
🏖️ Benefits
• Competitive salary • Generous Vacation & Summer Fridays • Health & Dental Benefits • Wellness Spending Account • Retirement savings matching plan • Remote/Hybrid work (Thursdays in office) • Birthday Day Off • Quarterly Socials • Volunteer Days to give back to our community • Parental leave top up program
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