Implementation Manager

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October 22

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ParentSquare

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Education • SaaS • B2B

ParentSquare is a unified, AI-enhanced communication platform purpose-built for K–12 schools and districts. It centralizes mass notifications, classroom and one-to-one messaging, forms and permission slips, attendance tools, school websites, secure document delivery, payments, and analytics to streamline engagement between educators, families, and staff. The platform emphasizes two-way translation, SIS integrations, data privacy, and easy onboarding, and is delivered as a software service used by districts and schools to improve family engagement and operational workflows.

201 - 500 employees

Founded 2011

📚 Education

☁️ SaaS

🤝 B2B

📋 Description

• Completing successful implementation for multiple clients/accounts as assigned • Maintaining exceptional customer satisfaction ratings while completing timely and accurate data migration, system configuration and initial training • Ensuring customers are established before transitioning to the Customer Support team for the remainder of their life cycle • Managing internal tools that support implementation with documentation, training and metrics • Troubleshooting and support/escalate issues in the implementation process in order to find a timely and correct solution • Sharing best practices, tips and participate in coaching to help us become a best-in-class implementation department • Maintaining up-to-date information in CRM about implementation status, deliverables and timeline • Supporting additional customer training and creating/updating documentation as needed • Providing backup support for our customer support desk during our high volume periods.

🎯 Requirements

• 2+ years of experience and proven success in customer implementations within an Edtech company or school/district • Bachelor’s degree (or higher) from an accredited college or university preferred • Excellent project and time management skills • Extensive experience in leveraging technology to support implementation (i.e. Hubspot, Jira, Zendesk) • Some familiarity with SFTP and API for the purpose of collecting data • Excellent communication skills (written, verbal, presentation, and interpersonal) • Strong work ethic and ability to work effectively both independently and in a collaborative team environment

🏖️ Benefits

• Employer-paid health insurance (including dependent coverage) • An employer-matched 401K retirement savings program from day 1 • Paid Parental Leave • Stock options • Health + wellness reimbursements • PTO that increases each year • 16 paid holidays, including your birthday!