Product Manager, Customer Experience

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🕒 July 8

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Pareto Capital

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Pareto Capital is a financial services company with experienced professionals specializing in investment banking, investor relations advisory, and asset management. Inspired by the Pareto Principle, the company focuses on identifying the key factors that will drive significant growth for clients. Pareto Capital prides itself on its substantial experience, stakeholder networks, and focus on long-term value optimization to help businesses raise funds and create wealth. They provide comprehensive solutions tailored to complex business needs, ensuring client satisfaction and successful project execution.

📋 Description

• Define and execute the product vision, strategy, and roadmap for customer experience initiatives aligned to company objectives. • Partner with Engineering, Design, Analytics, Customer Management, Marketing, and business stakeholders to deliver high-impact product enhancements. • Deeply understand customer needs through research, feedback, analytics, and market insights, translating those findings into product opportunities. • Define success metrics, KPIs, and OKRs to measure product performance and continuously improve customer and business outcomes. • Write clear product requirements and use stories, ensuring alignment across technical and business teams. • Lead cross-functional initiatives from discovery through launch, proactively identifying risks, managing tradeoffs, and driving execution. • Communicate product strategy, roadmap progress, and key decisions to stakeholders and executive leadership.

🎯 Requirements

• 3-5 years of experience collaborating cross-functionally among engineers, designers, operations experts, and others in a Product Management or Product Management-adjacent role. • 2+ years of experience in driving rigorous prioritization processes. • Strong analytical skills with experience using customer insights, product metrics, and data to inform prioritization and decision-making. • Excellent written and verbal communication skills, including the ability to communicate complex concepts to technical and non-technical audiences. • Experience working in fast-paced, evolving environments with competing priorities. • Bachelor’s degree required; MBA or advanced degree in a related field is a plus.

🏖️ Benefits

• Fully paid medical, dental, and vision benefits. • Flexible PTO • 401k company contribution • Tuition reimbursement • Professional development allowance • Transportation allowance and daily parking reimbursement • Engaging hybrid work environment