Senior Partner Delivery Manager

🕒 September 27

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 10%

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Parloa

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

🏢 Enterprise

💰 Series B on 2024-04

Artificial Intelligence • Enterprise

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty.

📋 Description

• Own and scale strategic relationships with Parloa's global systems integrator, consulting, and implementation partners • Build trusted relationships with partner executives, practice leads, delivery managers, architects, and customer stakeholders • Advise partners on building and scaling Parloa services practices, including delivery methodologies, organizational structure, certifications, and go-to-market motions • Guide partners through complex enterprise AI and customer experience transformation programs • Monitor partner-led implementations and proactively manage risks and escalations • Partner with Account Executives and Partner Managers on strategic deals • Align partners with internal Customer Success, Professional Services, Product, and Solution Engineering teams • Drive governance structures, success metrics, delivery reviews, and executive business reviews • Help scale Partner Success programs, playbooks, and frameworks

🎯 Requirements

• 6+ years of experience in enterprise SaaS, consulting, partner management, customer success, or professional services • Proven track record working with global systems integrators, consulting firms, or implementation partners to drive measurable customer outcomes • Strong understanding of enterprise delivery models and implementation methodologies, including SAFe Agile and waterfall • Strong understanding of project governance • Strong executive presence and ability to lead executive reviews • Ability to communicate confidently with partner leadership, customer executives, and technical teams • Excellent written and spoken English is required

🏖️ Benefits

• Equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics • GDPR and ISO 27001 compliance in handling sensitive information

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