Creator Success Manager – Business & Monetisation

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🔥 3 hours ago

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Passion.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

👥 B2C

📚 Education

SaaS • B2C • Education

Passion. io is a platform that enables creators, educators, and coaches to build and launch their own mobile apps without the need for coding. It provides a powerful app builder with features such as on-demand content, interactive courses, live streaming, goal tracking, and community engagement tools. The platform supports monetization through subscriptions, in-app purchases, and scheduling. Passion. io is designed to help creators turn their passions into profitable digital products by reducing the time and cost associated with traditional app development.

📋 Description

• You’ll manage ±45 premium creators - primarily US-based (so yes, EST/PST is part of your rhythm). • Guiding a creator through refining their offer and pricing • Reviewing funnel strategy before a launch • Spotting early churn signals in your portfolio • Documenting progress and revenue milestones • Jumping on a momentum call where you challenge thinking (with care and clarity) • Ensuring creators are leveraging new product features • Running structured business review sessions • Executing and refining lifecycle playbooks • Monitoring NRR, engagement signals, and health scores • Identifying upsell opportunities naturally through strategy • Sharing creator feedback with Product & Marketing • Collaborating cross-functionally on retention OKRs

🎯 Requirements

• 2+ years in CSM, onboarding, or revenue-focused client roles • You’ve advised customers on business or monetisation strategy • You understand the creator economy (not just conceptually - practically) • You’re commercially confident (upsell and renewal conversations energise you) • You balance empathy with empathetic directness. • You naturally apply high emotional intelligence & structured thinking • You design success plans, not just follow them • You’ve worked in high-touch environments where ownership matters • You’re comfortable with CRMs (HubSpot etc.) and portfolio health tracking • You’ve built or scaled your own digital product or personal brand • You’ve coached creators or entrepreneurs • You think in NRR, expansion, and revenue impact • You are pragmatic and have the ability to customize support by use case • You understand lifecycle triggers & health scores • You’re analytical. Decisions you make are data-led • You’re technically comfortable discussing integrations, backend logic, or automations • You thrive in fast-moving startup environments

🏖️ Benefits

• Fully remote freedom (work from wherever) • Global Gatherings - Meet the team in epic locations (Croatia, Portugal, Greece… we like good views 😉) • Career Growth - Coaching, training, and conferences on us • Creative autonomy - your fingerprints are all over growth • Tech Gear Budget - Get the setup you need to shine. • Time Off That Counts - 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate. • Paid Parental Leave - Because family first, always. • Join a global crew shaping the future of creator-led apps