Strategic Account Manager – 3PL/Warehouse

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November 25

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Passport

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SaaS • Fintech • Government

Passport is a software company that provides a cloud-based curb and parking management platform for cities, municipalities, and private operators. Its products include mobile pay parking apps, digital permitting, citation issuance and adjudication, license plate recognition and photo enforcement, and specialized payments processing to centralize parking revenue and automate enforcement workflows. Passport's platform combines SaaS-based parking management, payments, and analytics to help governments and operators increase compliance, streamline operations, and recover revenue.

201 - 500 employees

Founded 2010

☁️ SaaS

💳 Fintech

🏛️ Government

📋 Description

• Traveling to our warehouse (3PL) partners and building key relationships. Expect to be on the road up to 30% of your time • Working alongside our Sales, Onboarding, Operations and Brand Success teams to ensure successful adoption of Passport and expansion within 3PL • Mapping out the inner-workings of each of our 3PL partners by identifying decision makers, understanding what each 3PL values, and how each operates • Become an expert on the Passport product, while keeping up with industry trends and news. Educating customers on product features, best practices, and new offerings to maximize their success. • Develop and execute strategies to expand existing customer relationships and drive referrals. Proactively engage with customers to ensure satisfaction, identify growth opportunities, and resolve any concerns. • One of our Values is "You are an owner". We're growing quickly, and there are plenty of gaps to fill and skills to develop along the way. If you want a job with a clearly defined role and monthly consistency, we're not the right fit.

🎯 Requirements

• The ability to connect easily with customers, with strong verbal and written communication skills • Approximately 2-5 years of account management, business development, customer success, sales, or consulting experience • A strong record in dealing with ambiguity, and comfortable working in high pressure environments and in uncertainty, you have the ability to stay organized and focused on the details • Empathy and the ability to take initiative on doing the right thing for the customer • Drive to understand clients' business goals, anticipate future needs and identify solutions • Ability to understand and communicate complex problems clearly and concisely to different audiences (Executives, Marketers, Engineers, Sales People, ICs) • Resourceful - you might not have all the answers, but you know how to find them • Experience working with warehouses, eCommerce, or logistics a plus, but not necessary • Bachelor's degree or equivalent experience

🏖️ Benefits

• Competitive cash and equity packages • 100% remote work environment #LI-Remote • Paid Time Off • 8 weeks Paid Parental Leave • Monthly team get-togethers - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints! • Quarterly virtual team gatherings and biannual team offsites • Annual Work Smart Fund to support your professional growth & working environment • Teammates around the world in 20+ different countries!