Manager, BSA/AML Operations – Alerts

🕒 August 28

🌵 Arizona, Kentucky, +4 more states – Remote

🌵 Arizona – Remote 🐎 Kentucky – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote

💵 $72k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚨 AML and Financial Crime

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pathward

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Pathward is a federally registered financial institution that provides robust banking infrastructure, proven technology resource partners, and dynamic collaboration to assist third-party partners in delivering banking programs that meet customer demands. The company focuses on providing a variety of financial solutions including issuing, acquiring, digital payments, credit solutions, and professional tax solutions, among others. Additionally, Pathward supports commercial finance through working capital, equipment finance, structured finance, and insurance premium finance. Committed to financial inclusion, Pathward powers financial access and innovation through strategic partnerships, including efforts to support renewable energy loan growth.

📋 Description

• Provide direct supervision of analysts responsible for SAM alert review, triage, disposition, and escalation • Manage alerts generated through Actimize and FCRM transaction monitoring systems, including manual referrals • Own operational performance across alert volumes, aging, dispositions, regulatory responsiveness, SLAs, and quality standards • Partner with Cases, Compliance, Technology, Data Analytics, Program Management, and Assurance teams • Support development, implementation, and maintenance of BSA/AML policies, procedures, desktop procedures, and controls • Assist with customer due diligence, sanctions screening, and suspicious activity identification • Contribute to BSA/AML risk assessments across products, services, customers, and geographic locations • Ensure alerts are reviewed, documented, and dispositioned according to policies, procedures, and regulations • Escalate alerts to the Cases team, including matters requiring Enhanced Due Diligence • Handle 314(a) information requests and list screening • Monitor queues and workload distribution, managing SLAs and backlogs • Lead, coach, develop, and performance-manage analysts • Perform and oversee quality reviews of alert dispositions • Compile and report KRIs and KPIs for management and Board reporting • Translate operational data into risk-focused narratives aligned with OCC expectations • Support root cause analysis, control-effectiveness assessment, gap identification, and risk-based remediation • Partner on SAM rule tuning and optimization, alert-quality and false-positive evaluation, and governance, testing, and documentation of rule changes • Maintain SAM procedures, checklists, and reference guides • Support analyst training, quality assurance, mentorship, and professional growth

🎯 Requirements

• Bachelor’s degree required • Professional certifications such as CAMS preferred • Solid experience in BSA/AML operations, transaction monitoring, and SAM alert review within a regulated financial institution • Demonstrated experience leading or supervising analysts • Working knowledge of Actimize, FCRM, and enterprise transaction monitoring systems • Strong analytical, communication, and organizational skills • Ability to manage queues, SLAs, and staff capacity • Working product-level knowledge of funds flows, typologies, and party designations across Pathward’s product categories and program-manager model

🏖️ Benefits

• Annual performance-based incentive opportunity • Health insurance • 401(k) retirement benefits • Life insurance • Disability benefits • Paid time off • Comprehensive benefits package for eligible employees