Director, Instructional Design

November 22

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PatientNow

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Healthcare Insurance • SaaS • Wellness

PatientNow is a comprehensive software solution designed specifically for the aesthetics and wellness industry, including med spas, plastic surgery, dermatology, and weight loss practices. It offers an all-in-one platform that integrates electronic medical records (EMR), practice management, patient engagement tools, payments, and digital marketing services to streamline operations and enhance patient care. By utilizing AI and automated marketing strategies, PatientNow helps practices attract and retain patients while boosting efficiency and revenue. The platform also features tools for before and after photography, flexible financing options, and seamless integration with medical practice systems, making it a vital tool for modernizing and managing aesthetic practices effectively.

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

📋 Description

• Lead the creative and operational heartbeat of the Company Knowledgebase • Manage a team of instructional designers, content creators, and facilitators to deliver engaging, measurable learning programs • Collaborate with Product Managers to develop learning solutions for new feature releases • Design and produce content for quarterly releases • Apply adult learning theory and instructional design models to create effective learning deliverables • Become a subject matter expert by maintaining deep knowledge of the Company’s platform • Collaborate cross-functionally with the L&D team, Product, Marketing, and Customer Ops & Success • Manage the design, development, and delivery of client training programs • Collaborate with Customer Success, Marketing, and Product to create content that supports onboarding • Maintain and update the learning management system

🎯 Requirements

• 5+ years in Learning & Development, with at least 2 years managing or mentoring a learning team • Strong instructional design and learning technology expertise (e.g., Adobe Captivate, Camtasia, LMS administration) • Exceptional collaboration skills with cross-functional teams in Product, CS, and Operations • Ability to balance strategic priorities with tactical execution • Data fluency — using learning analytics to inform decisions and measure success • Experience with SaaS training environments or customer education programs a plus

🏖️ Benefits

• Competitive salary • Work at the intersection of innovation and impact • Collaborate with a talented, curious team that values experimentation, learning, and customer empathy • Be empowered to lead with autonomy while supported by strong leadership and product discipline • Help modernize aesthetics software in an industry that’s ripe for transformation through innovative, AI-native technology