Bilingual Customer Support Specialist – Part-Time, Evenings & Weekends

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2 days ago

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PayFacto

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Établie à Montréal et menant ses activités au Canada, aux États-Unis et au Royaume-Uni, PayFacto est un chef de file du secteur des solutions de paiement et des technologies conçues pour l'industrie de l'hôtellerie et de la restauration. Reconnue pour son expertise, sa souplesse et sa qualité d'exécution, PayFacto permet aux marchands de toute taille de prendre le contrôle de leurs transactions électroniques. Avec sa propre passerelle de paiement propriétaire et sa technologie de point de vente SaaS, PayFacto propose une suite unique de solutions intégrées de paiement et de point de vente prises en charge localement via son vaste réseau d’une centaine de distributeurs et de revendeurs.

201 - 500 employees

💰 Private Equity Round on 2021-08

📋 Description

• Triage incoming calls, messages, and merchant support requests. • Monitor the "control tower" and coordinate responses to urgent issues. • Provide first-level troubleshooting and solutions when appropriate. • Escalate complex issues to internal teams in a clear and organized manner. • Maintain accurate records of interactions and issues in our support system. • Collaborate with internal teams to improve support processes and support documentation.

🎯 Requirements

• Bilingual in English and French (spoken and written) — required • Excellent communication and problem-solving skills • Ability to work independently during evenings and weekends • Previous customer support experience is an asset, ideally in payments, POS, or SaaS environments • Comfortable with technology and able to learn new systems quickly

🏖️ Benefits

• Medical, dental, and vision coverage starting on day one • 24/7 telemedicine • Retirement plan with matching contribution (RRSP matching) • Vacation and personal days • Opportunity to work with a growing team in a fast-paced, dynamic environment • Exposure to the payments and POS solutions industry