Client Implementation Manager

Job not on LinkedIn

🔥 10 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $60k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 0%

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PayIt

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏛️ Government

☁️ SaaS

💳 Fintech

Government • SaaS • Fintech

PayIt is a SaaS payments and customer-experience platform that helps city, county, state, and provincial governments digitize transactions and collect revenue online. It provides resident-facing profiles and payment flows plus an admin agency experience for managing transactions, refunds, reminders, and integrations with government systems of record. PayIt supports services like utilities, DMV, property tax, courts/tickets, licensing, and outdoors permitting, emphasizes fast onboarding, PCI Level 1 and SOC 2 compliance, and transaction-based pricing to reduce operational costs and increase online adoption.

📋 Description

• Lead implementation of SaaS solutions with government agency teams • Own client implementation efforts through project management, business-rule gathering, implementation activities, and coordination with other teams • Develop and configure prototypes using PayIt Platform tools based on client needs • Build and iterate prototypes based on client feedback • Deliver engineering and cross-functional requirements while coordinating timelines with the PMO • Create test plans and align requirements with Product teams • Log and coordinate implementation issues and bugs • Validate test plans and requirements with clients • Ensure configurations meet client and PayIt product specifications • Support clients in maintaining platform hygiene, including customer-friendly workflows, naming conventions, and data organization • Proactively identify configuration and user-experience issues • Serve as the primary connection point for steady-state handoff to Client Success, Operations, and Support • Develop training for PayIt departments on user experience and client FAQs • Maintain, update, and develop client-related documentation internally and externally • Coordinate efforts with client stakeholders • Ensure confidentiality, integrity, availability, and due care of company, client, and citizen data

🎯 Requirements

• 3+ years of professional experience working for a software-based organization • Hands-on experience supporting or implementing applications using web technologies and/or working in a client-facing Business or Solution Analyst capacity • Ability to lead large enterprise implementations across multiple internal and external stakeholder groups • Proactive, logical, and collaborative approach to solving complex problems • Resiliency and ability to handle multiple tasks in a fast-paced, dynamic environment • Flexibility to adapt to and effect changes in approaches and processes • Strong technical aptitude and ability to influence clients while managing evolving SaaS requirements • Experience with the full project management lifecycle • Experience articulating product roadmaps and deliverables in a client-facing capacity • Experience with project management and collaboration tools such as Confluence, Trello, Teams, Slack, and Jira • Experience with diagram and visualization solutions such as Draw.IO and LucidChart • Experience with Microsoft Office • Willingness to travel 10–20% • U.S. citizenship or authorization to work for any U.S. employer, without sponsorship, or Canadian citizenship/authorization to work in Canada without sponsorship

🏖️ Benefits

• Competitive salaries • Excellent benefits • Flexible working arrangements • Resources needed to do your best work • Corporate volunteer program • Opportunities to grow through complex, challenging work • Collaborative culture where everyone has a voice • Bonus pay