Bilingual Automotive Software Onboarding Specialist – Fixed Ops

🔥 3 hours ago

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PBS Systems

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

🚘 Automotive

☁️ SaaS

🤝 B2B

Automotive • SaaS • B2B

PBS Systems is an established provider of dealership management software (DMS) centered on its v10 APEX platform. The company offers an all-in-one, modern DMS tailored to automotive dealerships, with modules for accounting, sales, fixed ops (service & parts), CRM, and a Digital Service Suite, plus training, partner integrations (payments, OEM warranty integrations), and customer support. PBS emphasizes industry-focused features, multi-role customization, and events/training for dealer customers.

📋 Description

• Support customers in improving operational efficiency and workflow consistency through effective use of PBS v10 Apex • Learn and develop an understanding of all areas of the PBS v10 Apex software and the process for training customers on the PBS v10 Apex software • Assist customers with the deployment, transition, and adoption of PBS v10 Apex, helping integrate the software into daily dealership operations • Deliver virtual training sessions to customers within assigned module(s) • Drive product adoption by reinforcing best practices, encouraging engagement, and helping customers fully utilize PBS v10 Apex capabilities • Follow up with customers post-training to support retention, adoption, and long-term success with the software • Identify gaps in customer usage or understanding and provide guidance to improve confidence, efficiency, and overall adoption • Maintain a positive relationship with customers, identifying customer needs and ensuring they are being met • Responds to internal and external training requests in a timely manner • Write up tickets and investigate issues that arise, escalate issues to corresponding teams • Ensure v10 Apex queue is monitored • Maintain documentation and update as processes change within department • Knowledge sharing within own module and others within the v10 Apex team • Take the initiative to learn new products to increase knowledge • Willingness to commit to an ongoing system of education and cross-training • Perform other duties and responsibilities as assigned

🎯 Requirements

• Fluent in French and English (speaking, reading, writing) • 1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations • Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). • The ability to quickly learn and adapt to new software tools is essential! • Excellent communication skills, including presentation and public speaking • Excellent customer service skills and phone etiquette • Strong documentation abilities • Effective time management and organizational skills • Strong problem solving and troubleshooting skills • Strong multi-tasking skills and the ability to prioritize tasks without direction • High School Diploma

🏖️ Benefits

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement. • Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean • Comprehensive health benefits - Medical and dental coverage to support your well-being. • Paid Time Off – Generous PTO to help you recharge and maintain work-life balance. • Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter. • Employee recognition - Regular appreciation programs and performance-based incentives. • Competitive compensation package • Competitive annual base salary • Up to $4,800 per year in product certification bonuses • Additional performance incentives • Attractive referral bonuses • Staff discounts – Exclusive savings with partners such as GM, Dell, and more