Member Support Specialist

🕒 September 9

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PDI Technologies

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

PDI Technologies is a company that provides data-driven technology solutions to convenience-centric businesses. The company offers a range of services including logistics, consumer engagement, loyalty programs, cybersecurity solutions, and enterprise resource planning (ERP) and back office systems. PDI Technologies helps businesses in the convenience retail sector, petroleum wholesale industry, and consumer packaged goods market to optimize operations, increase profitability, secure data, and engage consumers. Their offerings also include insights and analytics to help businesses understand consumer behavior and market trends. With over 40 years of experience, PDI Technologies supports over 1,500 companies worldwide.

📋 Description

• Provide support to members and resolve questions and complaints with courtesy, urgency, and efficiency • Address member inquiries professionally to build positive relationships and long-term memberships • Resolve issues efficiently, contributing to the company’s bottom line • Monitor the email queue and handle member inquiries and questions • Follow up on inquiries by taking specific action in a timely manner • Work on short-term special projects providing customized support for new programs • Maintain knowledge of clients’ payment and loyalty programs • Collaborate with internal teams and management to stay current on product, program, and policy changes • Handle confidential customer information with the highest levels of integrity • Track and report systemic issues to management and provide insight on trends • Participate in additional training courses when needed • Work effectively in a fast-paced, high-energy, change-oriented team environment • Perform other duties as assigned

🎯 Requirements

• 1-2 years of experience in a helpdesk/call center environment preferred; any customer service is a plus • High school diploma/GED required • Highest sense of integrity and discretion required • Ability to remain professional and courteous with customers at all times • Excellent written and verbal communication skills • Ability to build relationships and strong alliances across the organization • Willingness to learn every day, do it fast and use knowledge appropriately • Ability to work independently and in a team environment • Technically literate with analytical thinking skills • Ability to work various shifts as business needs arise • Proficiency with MS Office • Good typing skills (minimum 40 wpm) • Positive, professional, empathetic, and customer-focused manner • Solid organization and work prioritization skills • Desire to grow professionally

🏖️ Benefits

• Competitive salary • Market-competitive benefits • Quarterly perks program • Ample time off [time away] • Hybrid working arrangements where appropriate • Continuous learning opportunities • Professional certifications • Leadership development opportunities • Supportive, diverse, and inclusive global culture