Partner Service Manager

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🕒 5 days ago

🐊 Florida, Illinois, +4 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Peak Technologies, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📦 Logistics

🏭 Manufacturing

☁️ SaaS

Logistics • Manufacturing • SaaS

Peak Technologies, Inc. is a global provider of end-to-end supply chain, mobile workforce and automation solutions that modernize factories, optimize warehouses, support retail storefronts and reimagine field services and last-mile delivery. The company supplies hardware (printers, scanners, mobile computers, tablets, radios), software (Peak Analytics, asset visibility and labeling/warehouse management tools) and services (printing & labeling, managed mobility, equipment repair, project management, telecom expense management, robotics/automation integration and AI-enabled automation intelligence). Peak serves manufacturing, warehousing, retail, healthcare and transportation customers with a mix of device-as-a-service, managed services, consulting and on-site support.

📋 Description

• Oversee and lead a team of 3rd party contractors utilizing the Field Nation platform. • Foster strong relationships with contractors to ensure high-quality service delivery and adherence to company standards. • Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines. • Implement performance metrics and monitor contractor performance, including adherence to service level agreements (SLAs), and implement corrective actions when necessary. • Collaborate cross-functionally with internal teams and clients to deeply understand project requirements and growth opportunities. • Develop innovative and competitive project pricing strategies aligned with company goals and tailored to client expectations. • Craft detailed Statements of Work (SOW) that not only outline project scopes but also position the company for revenue growth and client success. • Conduct regular reviews and analyses of contract pricing structures, identifying opportunities for revenue optimization and improved profitability. • Provide strategic recommendations for pricing adjustments based on market trends, competitive intelligence, and cost considerations. • Act as the driving force behind maximizing the value of the Field Nation platform for growth and revenue. • Proactively identify and troubleshoot technical issues, ensuring seamless platform utilization. • Develop and deliver training programs to internal teams and contractors, promoting efficient and effective platform utilization.

🎯 Requirements

• Bachelor’s degree in business administration, Management, or a related field or experience. • Proven experience in 3rd party contractor management and project pricing. • Familiarity with service level agreements, contract pricing structures, and field service platforms. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal abilities. • Ability to collaborate effectively with cross-functional teams. • Proficiency in data analysis and reporting tools.

🏖️ Benefits

• Primary language used in daily operations is English. • Additional primary company languages include Spanish, French, and Dutch.