Customer Service Specialist – Faculty Support

Job not on LinkedIn

🕒 October 1

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Provide the highest level of faculty support to Pearson educators • Answer inquiries and build understanding of Pearson courseware and its functionality • Aid Faculty Support Associates by coaching them • Handle escalations requiring expert assistance • Proactively check in with top adoptions • Engage with at-risk adoptions needing additional support • Handle course builds and provide guidance for accounts requiring a higher service level • Assist with special adoptions • Run instructor onboarding sessions • Work during team operating hours of 8AM–8PM EST, Monday–Friday, with additional coverage including some weekends during peak volume periods

🎯 Requirements

• Bachelor's degree and/or 2+ years of experience in supporting faculty onboarding/set up with technology • Excellent written and verbal communication skills • Ability to present clearly in one-to-one and group settings • Curiosity, creative thinking, and analytical skills • Ability to explore alternative solutions to problems • Excellent organizational and time management skills with ability to meet multiple deadlines • Knowledge of educational technology and ability to learn and stay current with new technology • Ability to learn and actively seek new skills and share them with the team • Highly motivated, energetic, and collaborative personality • Ability to work with cross-functional/cross-company teams to resolve faculty needs quickly • Demonstrated leadership through personal responsibility, accountability, and teamwork • Flexibility to schedule changes or additional coverage, particularly during peak periods • Reliable attendance and punctuality • Ability to sit or stand at a personal computer for a reasonable length of time typing and reading • Experience working with Pearson Higher Education products and tools would be a bonus

🏖️ Benefits

• Full-time employment • Remote work arrangement • Additional coverage hours, including some weekends, during peak volume periods • Occasional travel opportunities/coverage as needed