Implementation Manager

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🕒 April 15

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PeopleGrove

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

📚 Education

🏢 Enterprise

⚡ Productivity

💰 Private Equity Round on 2022-05

Education • Enterprise • Productivity

PeopleGrove is a company dedicated to transforming higher education by enhancing campus initiatives that support student and alumni success. Offering a range of solutions for universities, PeopleGrove focuses on increasing enrollment, retention, and graduation rates by engaging students and alumni through experiential learning, career services, and industry partnerships. The platform facilitates project-based learning by connecting universities with corporations and aims to redefine major and career selection through PathwayU. With over 20 million users from more than 650 institutions, PeopleGrove has become a trusted partner for higher education, helping schools connect with their communities, enhance alumni engagement, and drive philanthropic outcomes.

📋 Description

• Lead full lifecycle SaaS implementations from discovery and design through configuration, testing, training, and go-live • Manage multiple concurrent client projects, timelines, deliverables, and expectations • Develop and maintain project plans, tracking progress and identifying risks, issues, and dependencies • Facilitate client workshops, requirements sessions, and solution discussions • Guide clients through solution design and configuration decisions • Ensure data integrity and system readiness before launch • Provide project status updates and proactively address risks • Serve as the primary contact for client project teams and stakeholders • Build trust-based client relationships and deliver a consultative implementation experience • Set expectations, communicate project status, and lead client meetings and presentations • Advocate for client needs internally while balancing objectives and product capabilities • Document processes, requirements, use cases, and configuration specifications • Contribute to implementation process improvements and scalable best practices • Support Sales and Product as a sales engineer for immature product use opportunities • Partner with Sales on post-sale handoff and scope alignment • Work with Product Development to translate client needs and provide product feedback • Collaborate with Client Success on transition to ongoing support • Champion continuous improvement of onboarding practices and SOPs

🎯 Requirements

• 3 to 5 years' experience in SaaS implementation, project management, consulting, or related roles • Strong client-facing and relationship management skills • Demonstrated success managing complex, multi-stakeholder projects • Experience with colleges, universities, or the education sector preferred but not required • Proficiency in project management, including planning, timelines, issue tracking, and risk management • Excellent verbal and written communication skills, including presentations • Strong problem-solving ability and capacity to simplify complex requirements • Ability to understand and contribute to solution design discussions • Highly organized, detail-oriented, and deadline-driven • Customer-first mindset with strong accountability and ownership • Familiarity with agile environments and collaboration with product/engineering teams is a plus • Ability to influence, lead discussions, and drive decision-making with clients and internal teams • Collaborative working style across Sales, Product, Engineering, and Client Success teams • Comfort working in a dynamic, fast-moving environment

🏖️ Benefits

• Competitive salary + annual bonus • Flexible PTO • Hybrid/remote work options • Full medical, dental, and vision coverage • 401K with generous company match • Financial planning • Company-paid life and disability insurance • Collaborative and purpose-driven culture