Advanced Technical Support Specialist

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July 8

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Peppr

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B2B • eCommerce • Hospitality

Peppr is a comprehensive restaurant management platform designed to streamline operations by harmonizing front-of-house and back-of-house activities. It offers an all-in-one solution that covers various aspects of restaurant management, including order taking, menu management, payment processing, and staff optimization, allowing restaurant owners to focus on customer satisfaction and efficiency. With features like drag-and-drop floor plan customization and guest management tools, Peppr empowers restaurants to enhance their service and operational performance while providing robust support and training for its users.

201 - 500 employees

🤝 B2B

🛍️ eCommerce

📋 Description

• At Peppr, we believe that technology should empower restaurants to thrive. • Our mission is to provide restaurants with the tools they need to succeed in a fast-paced, ever-changing industry. • Peppr POS (Point of Sale) provides SMB restaurants a cutting-edge management and transaction platform. • The Advanced Technical Support Specialist serves as a key escalation point for complex technical issues. • This role requires advanced troubleshooting skills in networking, hardware, and system configuration. • The Specialist will engage in multi-channel communication to resolve incidents.

🎯 Requirements

• 3+ years of experience in a technical support or IT helpdesk role, with at least 1 year handling advanced networking or hardware issues. • Strong understanding of network architecture (e.g., IP configuration, routers/switches). • Experience with hardware troubleshooting(e.g., POS terminals, printers, card readers). • Proven ability to triage, document, and resolve technical escalations. • Familiarity with support platforms (CRM, ticketing, chat tools) and remote desktop tools. • Excellent bilingual written and verbal communication skills in English and Spanish. • Familiarity with restaurant operations and point-of-sale systems. • An understanding of the payment lifecycle and payment systems. • Strong problem-solving skills and the ability to diagnose and resolve technical issues remotely. • Ability to work independently and manage multiple tasks in a fast-paced environment. • Experience mentoring or supporting junior technical staff.

🏖️ Benefits

• This is a remote role which may require evening or weekend hours to accommodate client needs. • Ability to work in a fast-paced environment and adapt to changing priorities.